Summary
Overview
Work History
Education
Skills
Timeline

Paolo Guardamino

College Point,NY

Summary

To obtain a position as an Information Technology Specialist and utilize my education, skills, and 7+ years of banking experience in a challenging and dynamic environment. Drawing logical and insightful conclusions to take calculated risks to solve problems. Motivated to learn new technologies to achieve organizational effectiveness and mission objectives.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Assistant Conductor

Metro North Railroad
New York, New York
02.2022 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Relationship Banker

Bank Of America
New York, New York
10.2020 - 02.2022
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Verified customer identity and reviewed documentation for accuracy.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Worked with clients to address and respond to client and partnership management issues.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Continually boosted branch production and revenue by 175% for Q1 of 2022 by consistently meeting all monthly and quarterly sales goals.
  • Boosted Consumer & Small Business Digital Revenue by 385% for Q1 of 2022
  • Ranked 762 out of 1,080 Associates throughout the North East Market Region for Q1 of 2022.

Customer Service Representative

Bank Of America
New York, New York
07.2015 - 10.2020
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilize iPads to implement a digital check-in along with a description of the service that needs to be provided reducing teller wait time by 25%.
  • Increased digital migration by 85% effectiovely employing the Assistant Client Transactions (ACT), which allowed clients to deposit funds through their smartphones and view account balances.

Education

Foundations of Project Management -

Coursera , Google Career Certificate
05.2001 -
  • Learned the key competencies of a project manager: enabling decision-making, communicating and escalating, strong organizational skills, and flexibility.
  • Learned project management methodologies Waterfall, Agile, Learn Six Sigma.
  • Understanding organizational structure, impact of organizational culture, and change management.



Bachelor of Science - Management Information Systems

York College of The City University of New York, Jamaica, NY
12.2019 - 12.2023
  • Dean's List 2019-2021
  • 3.5 GPA

Bachelor of Arts - Economics

Queens College of The City University of New York, Flushing, NY
01.2016 - 12.2019

Associate of Applied Science - Computer And Information Systems Security

Queensborough Community College of The City University of New York, Oakland Gardens, NY
12.2014 - 12.2016
  • 3.00 GPA

Skills

Highly skilled professional with vast knowledge of banking experience Broad IT project management skills and a strong educational background in information systems management, and computer programming A quick adapter of new technologies, adapting to constant changes in online and mobile banking Ability to manage time efficiently and be detail oriented in a fast-paced environment Developed skills for retrieving check images from the checking center server, as well as all transactional context, using special software such as ImageView Produced Power Point presentations to demonstrate our branch's strengths and weaknesses, as well as gaps or improvements needed to reach our quarterly goal Used MS Office Suite software to create letters, spreadsheets, and presentations Fluent in both English and Spanish

undefined

Timeline

Assistant Conductor - Metro North Railroad
02.2022 - Current
Relationship Banker - Bank Of America
10.2020 - 02.2022
York College of The City University of New York - Bachelor of Science, Management Information Systems
12.2019 - 12.2023
Queens College of The City University of New York - Bachelor of Arts, Economics
01.2016 - 12.2019
Customer Service Representative - Bank Of America
07.2015 - 10.2020
Queensborough Community College of The City University of New York - Associate of Applied Science, Computer And Information Systems Security
12.2014 - 12.2016
Coursera - Foundations of Project Management,
05.2001 -

Similar Profiles

CREATE PROFILE
Paolo Guardamino