Paolo Tesoro
Bellflower
Summary
Experienced general manager with 6 years of experience at ADT home security leading a team of sales representatives and managing their performance in order to meet sales targets and customer service demands. I handled customer service calls for most of my time working for ADT security.
Overview
9
9
years of professional experience
Work History
Sales Associate
Autonation - Lexus of Cerritos
09.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track sales interactions and manage customer relationships effectively.
- Collaborated with team members to achieve monthly sales targets and enhance customer satisfaction.
- Trained new associates on product knowledge, sales techniques, and dealership procedures.
- Developed in-depth knowledge of Lexus products, providing clients with tailored recommendations.
- Led initiatives to enhance showroom presentation, improving overall customer engagement experience.
- Built relationships with customers to encourage repeat business.
Sales manager
ADT home security
03.2017 - 11.2025
- Increased sales numbers by implementing a new sales process and creating new sales materials
- Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities
- Maintained an active prospecting and outreach schedule, making over 700 calls per week.
- Handling customer service, and quality control calls.
Education
Bachelor's degree - Business administration
Arizona State University
Tempe, AZ06-2021
Skills
- Customer service, Microsoft office, Microsoft powerpoint, Marketing, Computer skills, Computer literacy, Communications
Timeline
Sales Associate
Autonation - Lexus of Cerritos
09.2024 - Current
Sales manager
ADT home security
03.2017 - 11.2025
Bachelor's degree - Business administration
Arizona State University