Pao Ze Yang
SACRAMENTO,CA
Summary
Community and relationship oriented leader aimed at improving and maintaining a strong and effective relationship within the work environment and in correspondence to the publics in order to achieve maximun productivity and efficiency. Well-versed in adapting to feedbacks and developing a plan of action in order to achieve the team's goal.
Overview
8
8
years of professional experience
Work History
Parts Sales Manager
Auto Zone
01.2021 - Current
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Implements new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Help provide onboard training for new employees.
- Daily responsibilities include providing customer services, guiding automotive advices, handling retail and commercial sales, resolving customers complaints, deescalating problems, listening and acting on employees concerns.
- Verifying and keeping record of financial safe total.
Crew Member
Taco Bell
04.2018 - 08.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by promoting special offers.
- Managed cash registry along with verify end of day sales/ cash total.
- Provided safe food preparations by following proper procedure and complete proper cleaning and sanitizing procedure to avoid contamination and health risk.
Crew Member
Macy's & Bloomingdales Fullfillment Center
06.2016 - 07.2016
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA05.2022
GED -
John F Kennedy High School
Sacramento, CA05.2016
Skills
- Leadership
- Customer Service
- Management
- Computer
- Communication
- Conflict Resolution and De escalation
- Organization
- Cash Management
- Sales Promotion
- Product Launches
- Brand Awareness
- Sales Reporting
Languages
English- Speak, Read, Write
Hmong- Speak, Read
Timeline
Parts Sales Manager
Auto Zone
01.2021 - Current
Crew Member
Taco Bell
04.2018 - 08.2020
Crew Member
Macy's & Bloomingdales Fullfillment Center
06.2016 - 07.2016
Bachelor of Science - Criminal Justice
California State University, Sacramento
GED -
John F Kennedy High School
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