Papia Sikder
Harrison,NJ
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Medical Bills Collection Department
Dove Medical PC
Jackson Heights, NY
10.2005 - 01.2009
- Verified insurance coverage prior to providing services or filing claims.
- Investigated denied or underpaid claims and identified solutions for resolution.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Protected medical office operations and integrity by keeping patient information confidential.
- Contacted insurance companies to check status of claim payments.
- Received payments and posted amounts to customer accounts.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
99 Cent Dream
Jersey City, New Jersey
10.2003 - 08.2004
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed sales transactions to prevent long customer wait times.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
James J Ferris High School
Jersey City, NJ06-2005
Skills
- Stress tolerance
- Data entry proficiency
- Follow-up procedures
- Insurance verification
- Goal oriented
- Patient confidentiality
- Flexibility
- Attention to detail
- Positive attitude
- Sales support
- Willingness to learn
- Clear communication
- Adaptability and flexibility
- Customer service
- Task prioritization
- Computer skills
- Calculations and measurements
- Verbal and written communication
- Punctuality and reliability
Timeline
Medical Bills Collection Department
Dove Medical PC
10.2005 - 01.2009
Cashier
99 Cent Dream
10.2003 - 08.2004
High School Diploma -
James J Ferris High School