Paradise Washington
Bronx,NY
Summary
Responsible and skilled in implementing communication, safety and developmental plans. Collaborate effectively with team members, children and families to provide comprehensive service to all individuals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Group Leader
Manhattan Youth
09.2022 - Current
- Utilized diverse instructional strategies to engage students and enhance learning.
- Monitored club activities and identified areas for improvement.
- Planned and implemented range of enrichment activities to promote values and development.
- Prepared and provided healthy snacks and meals.
Team Lead/Trainer
Krispy Kreme
01.2021 - 08.2022
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Helped customers complete purchases, locate items and join reward programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set positive example for team members by providing high-quality, efficient service.
Barista
Starbucks
01.2020 - 12.2020
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated to recall customers' names and address each by name.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Retail Sales Associate
Express
06.2019 - 10.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Assisted customers by answering questions and fulfilling requests.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Sales Representative
Vector Marketing Corporation
01.2019 - 03.2019
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Used consultative sales approach to understand and meet customer needs.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Teacher Assistant
Early Childhood Learning Center
06.2018 - 08.2018
- Met with parents to resolve conflicting educational priorities and issues.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Taught students communication and writing abilities.
- Planned and executed activities to promote artistic and creative development.
- Greeted customers and visitors in-person and via telephone calls.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
- Maintained safety and security of all youth under care.
Teacher Assistant
Early Childhood Learning Center
06.2016 - 08.2016
- Planned and executed activities to promote artistic and creative development.
- Maintained safety and security of all youth under care.
- Taught students communication abilities.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
Education
Theater Arts
Brooklyn College
Brooklyn, NYSkills
- Active listening
- Personable and outgoing
- Outstanding social skills
- Punctual
- Fast learner
- Highly dependable
Certification
- SafeServ certification: Food Handling
Timeline
Group Leader
Manhattan Youth
09.2022 - Current
Team Lead/Trainer
Krispy Kreme
01.2021 - 08.2022
Barista
Starbucks
01.2020 - 12.2020
Retail Sales Associate
Express
06.2019 - 10.2019
Sales Representative
Vector Marketing Corporation
01.2019 - 03.2019
Teacher Assistant
Early Childhood Learning Center
06.2018 - 08.2018
Teacher Assistant
Early Childhood Learning Center
06.2016 - 08.2016
Theater Arts
Brooklyn College
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