PARELL WISE
Columbus,OH
Summary
Dedicated and results-driven professional with a master's degree in Healthcare Administration and a bachelor's degree in Applied Health Science, complemented by a minor in Business Management. Strong analytical skills and a comprehensive understanding of healthcare systems, paired with a solid foundation in business principles, enable effective management of healthcare operations while optimizing organizational efficiency and enhancing patient care quality. Proven ability to leverage academic knowledge alongside practical experience to drive strategic initiatives and deliver impactful results in dynamic healthcare environments.
Overview
2026
2026
years of professional experience
Work History
Front Desk Supervisor
Dedicated Senior Medical Center
Columbus, OH
2025 - Current
- Lead, coach, and supervise front desk staff to ensure high performance, accountability, and consistent delivery of exceptional patient service in a high-volume senior care environment.
- Oversee daily front desk operations, including patient check-in/check-out workflows, appointment coordination, and front-end issue resolution to support clinic efficiency and patient satisfaction.
- Serve as acting operational leadership during the absence of senior leadership, ensuring continuity of center operations, staff oversight, and adherence to organizational policies and performance standards.
- Monitor key operational indicators such as patient flow, wait times, attendance patterns, and service bottlenecks; implement process improvements to enhance efficiency and access to care.
Head of Orthopedic Admissions
Summit Home Health Care
Columbus, OH
2022 - 2025
- Oversaw orthopedic surgery admission operations across three high-volume locations: Columbus, Cincinnati, and Indianapolis.
- Evaluated and communicated key performance metrics (KPIs) for each region, focusing on identifying growth opportunities and mitigating operational bottlenecks.
- Designed and implemented uniform intake protocols across all locations to optimize patient interactions and minimize administrative errors.
- Fostered strong relationships with orthopedic surgery practices and hospital discharge planners, leading to improved communication and collaboration. Resolved account concerns and issues swiftly, enhancing overall satisfaction.
Intake Manager
Amber Home Healthcare
Worthington, OH
2021 - 2022
- Managed patient transitions to homecare, ensuring safety and timeliness following discharge from medical facilities.
- Facilitated accurate collection of patients' insurance demographic and social information from various referral sources. Enhanced case coordination by verifying information and collaborating with the appropriate staff.
- Interpreted insurance requirements and authorization processes to facilitate efficient claims management.
- Investigated and resolved non-clinical issues and complaints promptly, ensuring accurate and effective outcomes.
- Utilized diverse EMR systems to meticulously confirm and validate the accuracy of patient records.
Regional Office Manager
Drip Hydration IV's
Columbus, OH
2020 - 2021
- Oversaw daily office operations of our Columbus, Cincinnati, Pittsburgh, and Indianapolis offices ensuring smooth workflow as well as supervising and scheduling staff in an efficient and cost-effective manner.
- Achieved consistent availability of medical supplies and equipment by effectively managing inventory across multiple offices. Fostered strong supplier relationships to guarantee prompt procurement of required items.
- Designed and implemented comprehensive training initiatives to enhance skills of office staff and mobile IV therapy professionals.
- Evaluated and controlled office expenditures to maintain financial sustainability and operational effectiveness.
- Streamlined office operations by developing and implementing effective policies and procedures. Enhanced communication flow through prompt handling of phone calls and emails. Optimized scheduling processes for appointments and meetings, resulting in improved organizational efficiency.
Patient Care Coordination Head
Options Medical Weight Loss
Gahanna, Ohio
2018 - 2020
- Administered comprehensive support and orchestrated the coordination of all facets of patient care management for both new and existing patients, ensuring seamless healthcare service delivery.
- Analyzed patient feedback and inquiries to improve service delivery and ensure quality care.
- Spearheaded coordination and organization of diverse programs and provider visits to enhance resource utilization.
- Cultivated strategic partnerships and new client contracts, significantly contributing to business expansion and patient acquisition efforts.
- Engaged with clinical staff and department heads to align care plans and optimize patient transition processes.
Education
Master's - Healthcare Administration
Franklin University
Columbus, OH01-2025
Bachelor of Science - Applied Health Science
Bowling Green State University
Bowling Green, OH01-2020
Minor - Business Administration And Management
Bowling Green State University
Bowling Green, Ohio, OH01-2020
Skills
- Medical Language Proficiency
- Process Improvement
- Relationship Building
- CPT Coding Knowledge
- Skilled in Microsoft Office Tools
- Customer Engagement
- Quality Management
- Team Management
- Service Recovery & Conflict Resolution
- Senior Care Environment Expertise
- HIPAA Compliance & Confidentiality
- Budget Management
Timeline
Front Desk Supervisor
Dedicated Senior Medical Center
2025 - Current
Head of Orthopedic Admissions
Summit Home Health Care
2022 - 2025
Intake Manager
Amber Home Healthcare
2021 - 2022
Regional Office Manager
Drip Hydration IV's
2020 - 2021
Patient Care Coordination Head
Options Medical Weight Loss
2018 - 2020
Master's - Healthcare Administration
Franklin University
Bachelor of Science - Applied Health Science
Bowling Green State University
Minor - Business Administration And Management
Bowling Green State University