Paris Baltimore
Jackson,MI
Summary
Results-driven Technology Professional with extensive experience enhancing systems and aligning technical solutions with business objectives. Proven expertise in project management, successfully leading initiatives from inception to completion. Dedicated Customer Service Specialist with 5 years of experience in fast-paced environments, skilled in accurately processing orders and meeting customer needs efficiently.
Overview
6
6
years of professional experience
Work History
Call Center Representative
America Preferred Home Warranty
5775 Ann Arbor Rd
01.2026 - Current
- Assisted customers with inquiries and warranty claims through effective communication.
- Managed high call volumes while maintaining a positive customer experience.
- Documented customer interactions accurately in CRM system to ensure follow-up actions.
- Collaborated with team members to streamline processes and improve response times.
- Educated clients on warranty policies and procedures to enhance understanding and satisfaction.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Point of Sale Associate
Harbor Freight
Jackson, MI
03.2023 - Current
- Boosted customer satisfaction by efficiently processing point-of-sale transactions.
- Assisted customers in locating products and resolving inquiries quickly.
- Maintained extensive product knowledge to provide accurate merchandise information.
- Enhanced customer experience through organized and clean store environments.
- Streamlined checkout operations, identifying improvements to increase efficiency.
- Protected payment processing by implementing fraud and theft safeguards.
Daycare Assistant
Debi Childcare
- 09.2022
- Enhanced learning experiences by assisting educators with engaging lesson plans.
- Ensured student safety and well-being through effective supervision of daily activities.
- Promoted social skills and emotional development by fostering strong relationships with children.
- Organized and maintained clean play areas, creating a positive learning environment.
Front Desk Receptionist
Hampton Inn Suites
Jackson, MI
- 06.2022
- Streamlined front desk operations, enhancing efficiency in check-in and check-out.
- Resolved guest inquiries promptly, delivering exceptional customer service experiences.
- Maintained accurate reservation records using property management system for seamless bookings.
- Trained new staff on procedures, improving overall front desk performance and service.
- Coordinated appointments and meetings, ensuring efficient scheduling and confirmations.
- Welcomed visitors warmly, leaving a positive first impression at the front desk.
Cashier Team Lead
Burger King
Jackson Mi
02.2021 - 06.2022
- Enhanced service efficiency by supervising cashier team operations and standards.
- Trained cashiers on register procedures and effective customer service techniques.
- Optimized staff schedules to ensure adequate coverage during peak hours.
- Ensured accurate cash handling and balanced registers for financial integrity.
Cashier
Culver's Restaurant
09.2020 - 02.2021
- Enhanced service speed during peak hours by streamlining order processing workflows.
- Resolved customer inquiries promptly, ensuring positive dining experiences for guests.
- Maintained high food safety and quality standards through collaborative team efforts.
- Identified cash drawer discrepancies and implemented corrective actions promptly.
- Adapted to flexible schedules and extra shifts to support business operations.
- Cultivated customer relationships to drive repeat business and loyalty.
Education
High School Diploma -
Michigan Great Lakes Virtual Academy
No Degree - Medical Assistant
Jackson College
Jackson, Michigan, MISkills
Patience and empathy
Customer assistance
Customer relationship building
Reliability and punctuality
Payment processing
POS system operation
Data entry proficiency
Honest and dependable
Problem-solving
Reliable and responsible
Attention to detail
Multitasking
Adaptable and flexible
Excellent communication
Work History
01-2022
Timeline
Call Center Representative
America Preferred Home Warranty
01.2026 - Current
Point of Sale Associate
Harbor Freight
03.2023 - Current
Cashier Team Lead
Burger King
02.2021 - 06.2022
Cashier
Culver's Restaurant
09.2020 - 02.2021
Daycare Assistant
Debi Childcare
- 09.2022
Front Desk Receptionist
Hampton Inn Suites
- 06.2022
High School Diploma -
Michigan Great Lakes Virtual Academy
No Degree - Medical Assistant
Jackson College