Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paris Dela Cruz

Phoenix,AZ

Summary

Well-rounded front desk associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service and Sales Assistant

24 Hour Fitness
03.2023 - 08.2023
  • Greeted members and guests upon arrival to the fitness center.
  • Assisted with membership inquiries, cancellations, and renewals.
  • Checked in members using a computerized system.
  • Maintained cleanliness of the fitness center equipment and facilities.
  • Provided information about classes and other services available at the fitness center.

Head Camp Counselor

Northern Valley Sports Academy
03.2023 - 08.2023
  • Provided young athletes with the opportunity to improve their skills and reach their full potential in their chosen sport.
  • Established and built relationships with campers to ease fears in new environment.
  • Recognized and implemented safety standards to minimize incidents or accidents.
  • Delivered set curriculum to team of campers to promote engaging and fun atmosphere.

Manager

Brainfreeze
09.2019 - 08.2023
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Bachelor of Science - Nursing

Arizona State University
Tempe, AZ
05.2025

Bachelor of Science - Nursing

Rutgers University
Newark, NJ

Skills

  • Account Management
  • Friendly, Positive Attitude
  • Enforcing Rules and Regulations
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Verbal and Written Communication

Certification

  • BLS (Basic Life Skills) Certified - [June 2022-June 2024]
  • Nursing Assistant Certification


Timeline

Service and Sales Assistant

24 Hour Fitness
03.2023 - 08.2023

Head Camp Counselor

Northern Valley Sports Academy
03.2023 - 08.2023

Manager

Brainfreeze
09.2019 - 08.2023

Bachelor of Science - Nursing

Arizona State University

Bachelor of Science - Nursing

Rutgers University

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Paris Dela Cruz