Ausha Reid
Kennesaw,GA
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Skilled Sales Assistant bringing 4 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow business sales through application of communication. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Driven professional with successful sales background. Offers dynamic conflict resolution and problem-solving skills. Successfully handles challenges and takes on new tasks.
Overview
1
1
year of professional experience
Work History
Customer Service/Sales Assistant
The Gap
Kennesaw, GA
01.2023 - 11.2023
- Resolved customer complaints regarding sales and service.
- Provided information on product features, prices, availability and credit terms.
- Demonstrated knowledge of store products and services to customers.
- Greeted customers and provided assistance with their inquiries.
- Organized weekly sales reports for the benefit of store management team members.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted in maintaining a clean working environment within the store.
- Inspected returned items for damages prior to restocking shelves.
- Created a positive shopping experience through friendly interactions with customers.
- Consistently met daily individual sales goals set by managers.
- Answered incoming calls from customers seeking assistance.
Customer Service Cashier
Wendys International
Kennesaw, GA
03.2023 - 08.2023
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
BBA - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LA05.2027
Skills
- Marketing Promotions
- Account Management
- Upselling
- Product Knowledge
- Business Development
- Customer Needs Assessment
Affiliations
- Play basketball
- in deca and beta club
- Provide meals to older people in nursing homes
- I also have a small business on the side.
Languages
American Sign Language
Professional
English
Professional
Italian
Professional
Accomplishments
- AB Honoral
- Player/Student of the year
- Won best small business award
Timeline
Customer Service Cashier
Wendys International
03.2023 - 08.2023
Customer Service/Sales Assistant
The Gap
01.2023 - 11.2023
BBA - Business Administration And Management
Louisiana State University And A&M College