Paris Freeny
Chicago,IL
Summary
Quality-focused and customer-oriented professional with proven experience supporting patients and providers in fast-paced healthcare environments. Skilled in managing priorities, streamlining workflows, and ensuring strict confidentiality. Proficient in Microsoft Office, video communication platforms, and typing 31 WPM.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Benefits Specialist
Access Community Health Network
Chicago, Illinois
03.2026 - Current
- Coordinated with healthcare providers to verify patient insurance coverage.
- Reviewed patient eligibility for various health programs and benefits.
- Assisted patients in completing applications for financial assistance programs.
Patient Resource Consultant
Chicago Family Health Center
Chicago, IL
09.2024 - 03.2026
- Verified insurance benefits for patients to facilitate their access to medical services.
- Assisted in financial case management for uninsured and underinsured patients, ensuring access to necessary resources.
- Educated patients on insurance and payment options, enhancing their financial literacy and decision-making.
- Reviewed and coordinated health insurance benefits from public and private healthcare providers, facilitating patient access to coverage.
- Assist patients with Medicaid, Medicare and Marketplace.
- Collect payments on current and past due bills.
Call Center Agent Remote/In Office
Beloved Community Family Wellness Center
Chicago, IL
10.2022 - 09.2024
- Answer all incoming patient and medical provider calls in a professional and efficient way ensuring a pleasant experience.
- Managed medical records, coordinating timely release of information in compliance with medical laws and ethics.
- Prepared and processed CMS-1500 claim forms while monitoring billing cycle and assisting with claims appeals.
- Verified patient insurance benefits and coverage eligibility for Medicare, Medicaid, HMO, and PPO plans.
- Managed medical records and coordinated the release of information in accordance with medical laws and ethics.
- Gathered required information in preparation for the patient's on-site appointment.
- Responded to patient and provider inquiries with accurate information and assistance.
- Answered all incoming patient and medical provider calls in a professional and efficient way ensuring a pleasant experience.
Patient Registration Representative
Alivio Medical Center
Chicago, IL
02.2020 - 08.2022
- Managed high-volume inbound calls from patients, providers, and insurance companies, providing timely scheduling support and ensuring smooth appointment confirmations, reschedules, and cancellations.
- Confirmed, rescheduled, and canceled appointments in alignment with patient and provider requests.
- Supported clinical staff by providing essential administrative assistance during patient care. with emergency medical card processing to support patient care.
- Coordinated appointment scheduling for patients to ensure timely access to services., routed electronic messages, and provided efficient administrative support to clinical staff and providers.
- Provided accurate information and assistance in response to patient and provider inquiries.
- Delivered efficient, accurate, and customer-focused support ensuring each caller's needs were addressed promptly.
- Delivered accurate, customer-focused support, promptly addressing each caller's needs.
Customer Service Representative
Illinois Tollway Call Center
Chicago, IL
02.2019 - 01.2020
Regional Teen Leader
Chicago Park District
Chicago, IL
06.2014 - 08.2016
Volunteer
Chicago Park District
Chicago, IL
05.2015 - 08.2015
Receptionist
Image Salon and Spa
Chicago, IL
03.2015 - 08.2015
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Bloom Township High School
Skills
- CPR
- HIPAA
- Microsoft Office
- OSHA
- Zoom
- Skype
- Epic
- Medical Records Management (EHR/EMR)
- Medical Billing & Coding
- ICD-10
- CPT
- CMS-1500
Certification
- CAC Marketplace Certification
- Standard CPR/AED
- State of Illinois Insurance License
- HIPAA Essentials for Healthcare Professionals
- OSHA Certificate of Completion
- Illinois BASSET Certification
Timeline
Patient Benefits Specialist
Access Community Health Network
03.2026 - Current
Patient Resource Consultant
Chicago Family Health Center
09.2024 - 03.2026
Call Center Agent Remote/In Office
Beloved Community Family Wellness Center
10.2022 - 09.2024
Patient Registration Representative
Alivio Medical Center
02.2020 - 08.2022
Customer Service Representative
Illinois Tollway Call Center
02.2019 - 01.2020
Volunteer
Chicago Park District
05.2015 - 08.2015
Receptionist
Image Salon and Spa
03.2015 - 08.2015
Regional Teen Leader
Chicago Park District
06.2014 - 08.2016
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Bloom Township High School