Paris Gaymon
Charlotte,NC
Summary
Experienced Client Manager bringing years of quality performance in a customer relations and operations role. Skilled in digital advertising sales, managing high value relationships, driving strategic learning agendas, and owning client communication. Successfully managed teams and portfolios to achieve aggressive goals and produce results. I'm an enthusiastic person with a methodical but flexible approach.
Overview
5
5
years of professional experience
Work History
ACCOUNT EXECUTIVE
Dealfront
05.2022 - Current
- Years of experience managing and growing a customer portfolio
- Influence product roadmap by sharing customer insights with the team and closely working with product & design to drive adoption and engagement
- Leveraged marketing channels and sales strategies to develop pipelines and increase profitability
- Educated prospects on how to drive business outcomes using the platform
- Repeatedly met or exceeded sales goals and expectations required
- Develop a trusted advisor relationships with customers, key stakeholders, and executive sponsors to build rapport
- Attained new business opportunities through cold calling, networking, marketing and prospective database leads.
BUSINESS DEVELOPMENT MANAGER
Stardog
11.2021 - 05.2022
- Increased brand awareness, website traffic, and sales by implementing effective marketing campaigns and strategies
- Networked among Enterprise organizations to develop leads and generate business
- Offered friendly and efficient service to prospects, handling challenging situations with ease
- Handled 70+ calls per day to address client/prospect inquiries and concerns
- Coordinated innovative strategies to accomplish sales objectives and boost long-term profitability
- Applied consultative selling techniques to prospect senior management to close business
- Monitored metrics and developed actionable insights to improve efficiency and performance
COMMUNITY MANAGER
First Communities
07.2020 - 11.2021
- Maintained resident satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong resident relationships
- Plan, schedule, and coordinate general maintenance, major repairs, and renovations
- Evaluated account and service histories to identify trends, using them to proactively identify the most high-potential areas to support the community
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Boosted renewal rents 7.5% while maintaining at least occupancy 95% levels
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct a five-person team
- Resolved tenant issues quickly and increased community retention by 20%
LEASING AND MARKETING MANAGER
Campus Advantage
08.2019 - 07.2020
- Orchestrated and implemented rebranding of Community to improve occupancy and maximize effectiveness
- Managed workflow between staff, coordinating documents and creative material distribution
- Planned, developed, and provided strong staff onboarding experience, with continuous opportunities for education and support
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Drove brand awareness 18% by developing rebranded online marketing campaigns
- Set clearly defined goals to drive customer retention, brand awareness, and website/social media traffic
- Ensure every resident feels a sense of community and is ready to renew at the end of their lease
Education
Associate of Science - Communication
Central Piedmont Community College
Skills
- B2B Expansion Planning and Sales
- Process Creation
- Lead Generation
- Salesforce Proficiency
- Strategic Planning
- High Volume Client Management
- Subscription Selling
- Advising Enterprise Clientele
- Client Onboarding and Training
- Cross Departmental Collaboration
Timeline
ACCOUNT EXECUTIVE
Dealfront
05.2022 - Current
BUSINESS DEVELOPMENT MANAGER
Stardog
11.2021 - 05.2022
COMMUNITY MANAGER
First Communities
07.2020 - 11.2021
LEASING AND MARKETING MANAGER
Campus Advantage
08.2019 - 07.2020
Associate of Science - Communication
Central Piedmont Community College
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