Paris Harper
Houston,TX
Summary
Dedicated professional with proven skills in problem-solving, case management, and active listening. Committed to enhancing customer experiences and streamlining processes for improved service delivery.
Overview
9
9
years of professional experience
Work History
Case Manager
Percepta
Houston, TX
05.2024 - Current
- Managed high-volume calls, ensuring timely responses to customer requests and maintaining service quality.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and best practices for efficiency.
- Utilized CRM software to document customer interactions and track issue resolution progress accurately.
Customer Service Specialist
GetixHealth
Sugar Land, TX
01.2023 - 05.2024
- Managed complex billing issues, ensuring accurate account resolution and minimizing discrepancies.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Referral Specialist
Centene
Houston, TX
03.2022 - 10.2022
- Coordinated patient referrals to ensure timely access to necessary services.
- Reviewed and processed referral requests for accuracy and compliance with policies.
- Maintained detailed records of referral outcomes to support quality improvement initiatives.
- Collaborated with healthcare providers to streamline referral processes and enhance communication.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Medical Claims Specialist
Vets United
Austin, TX
11.2017 - 09.2021
- Processed and submitted medical claims for various services, ensuring compliance with industry regulations.
- Reviewed claim documentation for accuracy and completeness, reducing errors in processing.
- Collaborated with healthcare providers to resolve discrepancies in claims submissions and payment issues.
- Trained junior staff on best practices for claims processing and system usage, enhancing team performance.
Education
Bachelor of Science - Kinesiology
Huston-Tillotson University
Austin, TX06-2017
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Active listening
- Positive attitude
Timeline
Case Manager
Percepta
05.2024 - Current
Customer Service Specialist
GetixHealth
01.2023 - 05.2024
Referral Specialist
Centene
03.2022 - 10.2022
Medical Claims Specialist
Vets United
11.2017 - 09.2021
Bachelor of Science - Kinesiology
Huston-Tillotson University