Paris Lindsey
Bronx
Summary
An accomplished leader in animal welfare and communications. Seeking a managerial position to showcase my unique skill set that includes relationship building, developmental coaching, and project management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Integrated Care Assistant
ASPCA
12.2021 - 02.2025
- Maintain shelter records, using the Adoption Center electronic database, including updating animal statuses and documenting observations
- Administer medication and medical treatments in a low-stress manner, following all medication administration protocols, under the guidance of the Adoption Center medical team
- Send timely medical and behavior observation reports and actively engage with the team to implement interventions
- Work in partnership with other teams (Medical, Behavior, and across departments) to continually develop knowledge, and support continuity of care for the animals
- Support a culture of respect and teamwork by providing recognition and regular monthly one-on-one coaching
- Discuss career paths and goals
- Foster good communication and teamwork among all adoption center departments
- Engage in behavioral and emotional enrichment activities, following enrichment program protocols
- Recommend animal-specific changes to the regimen, including frequency, duration, or type
- Assist in behavioral health evaluations, assessments, training, and other animal interventions
- Proficient at conflict resolution & problem-solving
- Assists in the hiring and onboarding process of new team members
- Orders supplies for all animals and supply closets
- Responsible for making ICA's schedule and accepting/declining PTO requests
- Demonstrated leadership abilities & organizational skills
- Sets tone for professionalism and performance
Shaker
Black Tap Craft Burgers & Beers
06.2021 - 12.2021
- Set up milkshake station & replenish toppings, drizzle bottles and ice cream when needed
- Prepare milkshake orders in a timely manner & maintain a clean workstation throughout shift
- Responsible for the operations of the milkshake department
- Places orders for replenishment of supplies
- Gives coaching to current and new employees
Server/Manager on Duty
Metro Diner
09.2018 - 03.2020
- Greeted and seated customers with a warm smile
- Accurately took food and beverage orders and entered them into the ordering system
- Suggested menu item recommendations
- Communicated any food allergy or special nutrition needs to kitchen staff
- Ensured all orders were filled quickly and accurately and that food was of high quality
- Took cash and credit card payments
- Organizing staff shifts and scheduling
- Working with food and drink suppliers
- Cleaning the kitchen according to regulatory guidelines
- Maintaining safe working conditions
- Following all company policy & procedures regarding dealing with cash, equipment and property
- Planning menus
- Recruiting and Training Staff
Phone Banker II
Wells Fargo Bank
01.2017 - 01.2018
- Responded to routine complex customer inquiries regarding business accounts
- Quickly answered customer inquiries in a professional and friendly manner
- Provided first-call resolution while following strict procedures that meet compliance guidelines
- Identified and offered customers the products and services they needed to succeed financially
Account Resolution Coordinator
Capital One
01.2015 - 12.2016
- Collected and received documentation about deceased cardholders
- Collected pertinent information needed for closing the deceased customer's credit card account and researching account history to see if other cards and/or accounts needed action or closure
- Provided exceptional customer service while providing empathy and sympathy
- Notated accounts of any changes and/or fraudulent charges
- Provided the next steps in the notification process
Customer Service Representative
T-Mobile
03.2012 - 11.2014
- Managed customer calls effectively and efficiently
- Assisted customers in billing, and account changes
- Researched issues, new product information, and complaints using multiple systems
- Promptly documented actions taken for each call
Education
Certificate in Pharmacy Technician -
Community College Workforce Alliance
Richmond, VA10.2020
Certificate in Customer Service -
Penn Foster
Remote09.2020
Degree -
Hermitage High School
Richmond, VA06.2008
Skills
- Host/hostess experience
- Leadership
- Animal care
- Shift management
- Guest services
- Behavioral health
- Organizational skills
- Hospitality
- Food safety
- Phone etiquette
- Clerical experience
- Customer service
- Interviewing
- Fine dining experience
- POS
- Medication administration
- Sales
- Restaurant experience
- Culinary experience
Certification
Driver's License
Timeline
Lead Integrated Care Assistant
ASPCA
12.2021 - 02.2025
Shaker
Black Tap Craft Burgers & Beers
06.2021 - 12.2021
Server/Manager on Duty
Metro Diner
09.2018 - 03.2020
Phone Banker II
Wells Fargo Bank
01.2017 - 01.2018
Account Resolution Coordinator
Capital One
01.2015 - 12.2016
Customer Service Representative
T-Mobile
03.2012 - 11.2014
Certificate in Pharmacy Technician -
Community College Workforce Alliance
Certificate in Customer Service -
Penn Foster
Degree -
Hermitage High School
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