Paris Loving-Johnson
Richmond,VA
Summary
Detail-oriented program manager known for driving operational efficiency and fostering strong client partnerships. Proven ability to streamline workflows and enhance team effectiveness through targeted training and support. Results-driven retail service specialist with expertise in client relations and problem-solving. Committed to enhancing customer experiences while streamlining operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Retail Service Specialist
Oreilly Auto Pats
Petersburg, Virginia
04.2026 - Current
- Guided customers in product selection and addressed automotive inquiries to enhance their shopping experience.
- Managed cash register operations and processed transactions accurately to ensure customer satisfaction.
- Resolved customer complaints and addressed issues promptly to maintain positive customer relationships.
- Maintained knowledge of products and services offered and replenished products on the sales floor.
- Provided training and support to new retail team members.
- Collaborated with the team to maintain store cleanliness and organization.
Clinic Director
HTS/Delano Consulting LLC
Richmond, VA
03.2022 - 10.2024
- Oversaw recruitment, hiring, training, evaluation, and supervision of clinical staff to enhance team effectiveness.
- Directed daily clinic operations to ensure efficient patient flow and care quality.
- Developed policies and procedures to improve clinic compliance and safety standards.
- Streamlined workflow processes by facilitating communication between staff and management.
- Managed budgets for clinical operations, monitored expenditures and revenues to ensure financial stability.
- Performed administrative duties such as preparing reports or completing paperwork related to billing or insurance claims.
Program Manager
HEB 13:13/Delano Consulting LLC
Richmond, VA
08.2020 - 03.2022
- Cultivated strong relationships with external clients and business partners to facilitate collaboration.
- Advanced project oversight through regular status meetings and proactive issue tracking.
- Organized priorities and guided teams across multiple concurrent projects.
- Produced project plans outlining objectives, assessing risks, and monitoring progress through completion.
Transportation Driver
HTS/Delano Consulting LLC
Richmond, Virginia
02.2020 - 10.2020
- Completed daily pre-trip inspections to support vehicle safety.
- Conducted daily pre-trip inspections to verify safe vehicle operation.
- Conducted daily pre-trip inspections to maintain safe vehicle operation.
- Followed assigned routes and schedules to support on-time arrivals.
- Planned work around assigned routes and schedules to support timely arrivals.
- Maintained vehicle cleanliness and conducted routine safety checks to ensure readiness for service.
- Managed vehicle cleanliness and routine safety checks to keep fleet ready for service.
- Entered transport logs accurately to maintain operational records.
- Maintained accurate transport logs to strengthen operational recordkeeping.
Team Transport Driver
U-Haul International
Richmond, VA
09.2019 - 04.2020
- Inspected truck for defects and confirmed safe operating condition before, during, and after trips.
- Conducted vehicle checks to ensure safe, operational readiness for transportation.
- Planned efficient routes and adjusted plans using current weather and traffic updates.
- Maintained accurate mileage, fuel, and maintenance logs to support vehicle efficiency and reliability.
Education
High School Diploma -
Meadowbrook Highschool
Chesterfield, VA06-2008
Some College (No Degree) - Psychology
John Tyler Community College
Chester, VA09-2026
Skills
- Client relations
- Collaborative teamwork
- Project oversight
- Effective communication
- Data interpretation
- Time optimization
- Staff training
- Conflict resolution
- Problem solving
- Passenger assistance
- Weather conditions awareness
- Vehicle maintenance
Certification
- Peer Support Recovery Specialist- Virginia State Board of DBHD
- CPR Certified
- OSHA Certified
- Lift Truck/ Forklift Certified
Timeline
Retail Service Specialist
Oreilly Auto Pats
04.2026 - Current
Clinic Director
HTS/Delano Consulting LLC
03.2022 - 10.2024
Program Manager
HEB 13:13/Delano Consulting LLC
08.2020 - 03.2022
Transportation Driver
HTS/Delano Consulting LLC
02.2020 - 10.2020
Team Transport Driver
U-Haul International
09.2019 - 04.2020
High School Diploma -
Meadowbrook Highschool
Some College (No Degree) - Psychology
John Tyler Community College