Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Repair Technician
Pc Doctors
Springfield, IL
08.2019 - Current
Perform general computer maintenance and repairs on both Mac and Windows systems
Install operating systems and ensure proper functionality
Handle the removal and installation of hard drives, ensuring data integrity and system performance
Provide exemplary customer service, addressing client concerns and inquiries with professionalism and efficiency.
Telecommunications Intern
Illinois Department of Central Management Services
Springfield, IL
06.2023 - 08.2023
Orchestrated the distribution of company-issued mobile devices, ensuring seamless connectivity and productivity for personnel
Methodically documented pertinent details and insights within TSR (Technical Support Request) logs, fostering streamlined communication and informed decision-making processes
Exemplified exceptional customer service prowess, consistently surpassing expectations and cultivating positive client relationships through attentive assistance and effective problem resolution.
Sales Associate
Pleasure Pools and Spas
Springfield, IL
05.2019 - 05.2020
Provided comprehensive assistance to clients, addressing inquiries, troubleshooting issues, and offering tailored solutions to meet their needs effectively
Coordinated and managed appointment scheduling with precision, optimizing organizational efficiency and ensuring timely delivery of services
Spearheaded inventory procurement and management, leveraging meticulous attention to detail to maintain optimal stock levels and facilitate seamless operations.
Education
Management Information Systems
University of Illinois Springfield
05.2024
Associate - Business Management
Lincoln Land Community College
05.2022
Highschool Diploma -
Pleasant Plains High School
Skills
Multitasking
Task Prioritization
Goal Setting
Adaptability
Self Motivation
Organizational Skills
Reliability
Attention to Detail
Team building
Activities
Member of the National Society of Leadership and Success, 08/2022, Present
Volunteer at Cornerstone Animal Hospital, Pleasant Plains, 06/2018, 08/2018, Assisted veterinarians during medical procedures, providing support and ensuring the comfort of animals., Worked alongside veterinary technicians to prepare equipment and supplies for examinations and treatments., Maintained cleanliness and organization in exam rooms, contributing to a sanitary and welcoming environment for both staff and clients.
References
Charles Paul, Computer Repair Technician, PC Doctors, (217) 726-7260, chaz.paul@gmail.com, Supervisor
Sena Hashman, Telecommunications Coordinator, Department of Central Management Services, +1 (217) 986-1065, Sena.Hashman2@illinois.gov, Supervisor
Timeline
Telecommunications Intern
Illinois Department of Central Management Services