Paris Suggs
Chicago,IL
Summary
Dynamic and adaptable professional with a proven track record in customer service and satisfaction, honed at companies like Walgreens. Skilled in POS system operation and customer complaint resolution, I excel in high-pressure environments, consistently enhancing customer loyalty. My background also includes employee training, showcasing my patience and leadership abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Walgreens
11.2020 - 08.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
Teacher's Assistant
Chicago Board of Education
12.2018 - 01.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Maintained safe and organized classroom environment, enabling efficient learning.
- Managed classroom behavior, creating conducive environment for learning.
- Enhanced student engagement by creating interactive learning activities.
- Encouraged critical thinking through use of problem-solving activities in classroom.
Customer Service Representative
Toys"R"Us
06.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Graduate Certificate - Business Administration
Northwestern Business College
Chicago, IL05-2014
High School Diploma -
Sullivan High School
Chicago, IL06-2011
Skills
- Customer Service
- Customer Satisfaction
- POS System Operation
- Data entry proficiency
- Telephone management
- Employee Training
- Reliability and punctuality
- Patience and composure
- Problem-Solving
- Microsoft Office
- Customer Complaint Resolution
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
Walgreens
11.2020 - 08.2024
Teacher's Assistant
Chicago Board of Education
12.2018 - 01.2020
Customer Service Representative
Toys"R"Us
06.2015 - 07.2018
Graduate Certificate - Business Administration
Northwestern Business College
High School Diploma -
Sullivan High School
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