PARIS TAYLOR
Lafayette,LA
Summary
Customer Service Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and sales goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - Sales
AT&T Call Center
Lafayette, LA
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Personal Shopper
SuperOne Foods
Scott, LA
06.2023 - 03.2025
- Consistently meeting deadlines and exceeding customer expectations in a fast-paced retail environment.
- Passionate about helping customers, always eager to learn new skills and improve efficiency, contributing to a positive shopping experience.
- Meticulous in fulfilling customer orders, ensuring accuracy and quality while maintaining a high standard of service at SuperOne Foods.
- Coordinate seamlessly with team members to ensure timely and accurate order delivery, fostering a cohesive work environment.
Cashier
SuperOne Foods
Scott, LA
05.2021 - 06.2023
- Demonstrated strong work ethic and punctuality, consistently delivering exceptional customer service while managing cash transactions efficiently.
- Assisted new employees in onboarding processes, sharing knowledge and promoting a culture of continuous learning and improvement.
- Implemented efficient checkout processes, decreasing customer wait times and boosting overall store productivity.
Education
High School Diploma - undefined
Carencro High School
Carencro, LA05.2024
Skills
- Time management
- Adaptability
- Problem-solving
- Communication
- Organization
Additional Information
Microsoft Certified
Timeline
Customer Service Representative - Sales
AT&T Call Center
03.2025 - Current
Personal Shopper
SuperOne Foods
06.2023 - 03.2025
Cashier
SuperOne Foods
05.2021 - 06.2023
High School Diploma - undefined
Carencro High School