Paris Whitehurst

• Resume Screening: Thoroughly reviewed resumes from various hiring platforms, including Indeed, to identify qualified candidates.
• Candidate Matching: Effectively matched candidate qualifications with job requirements to ensure the best fit for multiple positions.
• Hiring Coordination: Managed the hiring process for multiple roles, ensuring timely and efficient recruitment.
• Tool Utilization: Leveraged Excel, Sense, and Microsoft Teams for seamless communication with candidates and leadership, and to maintain organized records.

Team Lead, April 2023 – April 2024

Tranzact LLC - Richardson, Tx

• Agent Support: Provided real-time support to agents by live listening to client interactions and offering immediate guidance.
• Performance Enhancement: Boosted daily performance metrics to meet and exceed monthly goals and targets.
• Team Management: Led and managed seven teams, consistently achieving and surpassing set objectives.
• Goal Achievement: Implemented strategies to ensure all teams met their performance targets, contributing to overall organizational success.

Sales Agent (Medicare Insurance), September 2022 – April 2023

Tranzact LLC - Richardson, Tx

• Technical Proficiency: Utilized dual monitor systems and multiple CRM platforms to manage customer interactions and data efficiently.
• Effective Communication: Managed emails and maintained timely, effective communication with clients and team members.
• Collaboration Tools: Utilized Microsoft Teams for team collaboration and leadership communication.
• Client Interaction: Handled inbound and outbound calls regarding Medicare plans and enrollment, providing detailed consultations to clients.
• Client Consultation: Advised clients on the most suitable Medicare plans based on their individual needs.
• Continuous Improvement: Attended coaching sessions regularly and implemented feedback to continuously enhance performance.

• Customer Service Excellence: Provided exceptional service to over 100 customers daily and coordinated biweekly training sessions.
• Sales Collaboration: Worked with sales teams and leaders to set targets, boost revenue, and enhance promotional strategies.
• Team Guidance: Led and guided customer service teams to improve customer retention and satisfaction.
• Financial Analysis: Analyzed financial data to identify billing irregularities and ensure regulatory compliance.
• Workflow Improvement: Optimized workflow processes to enhance team productivity and efficiency.
• Revenue Protection: Maintained revenue through effective communication and negotiation, using refunds as a last resort.
• CRM Management: Documented customer interactions in Salesforce to track requests and solutions.
• Customer Relationship Building: Built strong customer relationships to understand their needs and provide quick solutions.

• Optimized Workflow Processes: Developed and refined workflow processes to improve daily productivity and efficiency of team activities.
• Revenue Preservation: Maintained revenue by effectively communicating and negotiating with customers, using refunds only as a last resort.
• Salesforce Documentation: Recorded customer interactions in Salesforce to track requests, document issues, and log solutions.
• Customer Relationship Management: Built strong relationships with customers, gathered data to understand their needs, and provided quick solutions.
• Training and Development: Conducted biweekly training sessions to enhance team skills and performance.
• Strategic Collaboration: Worked with sales teams and leaders to set targets, increase revenue, and improve promotional strategies.
• Customer Retention: Guided and supported customer service teams to maximize customer retention and satisfaction.
• Financial Data Analysis: Analyzed financial data to identify billing irregularities and ensure regulatory compliance.