Dynamic and results-driven professional with a robust background in human resource management across non-profit, corporate, and military sectors. Proven ability to lead and develop teams of over 20 employees in fast-paced environments, consistently achieving measurable outcomes. Strong written and verbal communication skills, complemented by keen attention to detail, ensure effective collaboration and project execution. A global perspective shaped by diverse military assignments and extensive travel enhances adaptability and critical thinking in multicultural settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Recruitment Specialist
Southeast Lineman Training Center
06.2020 - 08.2023
Manages all recruiting to include high schools events, military bases, Veterans job fairs and career events
Established a memorandum of understanding (MOU) between Southeast lineman Training Center (SLTC) and the United State military branches; Army, Air Force, Marines, Navy, Coast guard and Space Force to allow active duty military members to attend SLTC while still active duty
Wrote and executed the first Lineman Country Scholarship
Plan, organized and developed the first Lineman Country Day at SLTC for High Schools seniors.
Year to date for 2022 I have brought in $2,710,000.00 from recruiting in 2022.
Continually seeking ways to strengthen performance and regularly monitors new developments in the field.
Attends all SLTC events to include the Lineman Rodeo, Graduation, Wood walkers for Water, Registration
Oversaw forecasting for full time recruitment needs for 2021 and 2022
Researched constantly for changes to the Industry
Met, Recruited and did tours for Companies interested in our Industry
Studied past and current data to understand recruitment trends in order to help boost retention.
Managed all Active duty admissions and intake paperwork between SLTC and the Military
Working with Industry partners to put together a 1 million dollar scholarship for Inner City children with EPB, TVA, IBEW, Benwood Foundation, AABE
Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges and adjusts to unexpected changes
Respectful of clients and coworkers; makes valuable contributions to help the group achieve its goals; works effectively with others; contributes to a positive work environment
Makes thoughtful, well-reasoned decisions; exercises good judgement, resourcefulness, and creativity in problem solving; maintains confidentiality of client and/or employee
Work is complete accurately, efficiently and within deadlines with minimal supervision, necessary documentation is completed in a timely manner
Written and oral communications are clear, organized, and effective; listens and comprehends well
First person to establish a recruiter role at SLTC
Marketing/Relationship Specialist
Carlson Financial and Company
11.2018 - 02.2020
Develop key relationships with all prospective clients
Serve as the day to day point of contact/face of Carlson Financial using both verbal and written skills.
Manage all aspects of each event including facility and catering arrangements, calendar planning, event promotion, event flow, staffing coordination, venue set up, A/V equipment, presentation coordination and post-event actions
Organize events, event supplies, and promotional material
Understand, identify, anticipate, develop and manage processes and issues which impact or effect prospective and future clients
Attend all marketing events on a regular basis
Actively engage with prospective and current clients related to scheduling and confirming appointments
Expert knowledge of maintaining databases such as Salesforce, RME and Advisors excel for clients and prospective clients.
Exemplary interpersonal, written and verbal skills
Excellent time management skills with the ability to multitask and prioritize multiple projects from start to finish and meet deadlines on time and within budget constraints
Works closely and remotely with on-site Event Coordinator to ensure the event is executed smoothly and successfully
Proactively anticipates the needs of the event, identifies and addresses potential issues, makes well-reasoned decisions to propose effective solutions
Retail Investment Specialist
T. Rowe Price
11.2017 - 10.2018
Maintain broad knowledge of investment perspectives within assigned asset class by attending relevant investment meetings and leveraging insights from the investment staff, investment division head, and portfolio specialist/portfolio analyst team (Investment Specialist Group colleagues) in order to articulate a broader point of view of the asset class.
Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone
Actively listen to understand the underlying needs of a customer's request
Understand the suite of products and services available across multiple channels (digital, face to face, high net worth, etc.) and position appropriate solutions based upon the customer's need
Tenaciously solve problems with tact, efficiency and follow through
Identify opportunities to improve operational process and procedures
Exercise scrutiny when confronted with conflicting information
Ability to successfully obtain FINRA Series 6 and 63 licenses
Family Advocacy Program Manager
US Air Force FAMILY ADVOCACY
11.2014 - 08.2017
Explain Family Advocacy program services, requirements, policies and procedures; and obtain pertinent biopsychosocial history and other case information to be incorporated in the file as background for planning indicated services. Document interviews, and evaluates the relevance of information collected to the problem described by the client and report all domestic abuse to appropriate authorities
Administer assessment data collection instruments such as Child Abuse Potential Inventory, Family Environment Scale, Index of Marital Satisfaction, and others as required to individuals referred to the Family Advocacy. Process and score assessment questionnaires initially and on a follow-up, basis as specified by the research program. Enter client data and related information into the child and spouse abuse database
Coordinates with military command, military law enforcement, child welfare services, medical personnel, medical staff, German Judgement (the German child protective services), and the ARMY Family Advocacy, to provide a coordinated response to family abuse involving service members and their families
Conduct interviews/sessions with children, parents, spouses, to determine problems and develop recommendations for resolution and then assign to the treatment provider to ensure proper assessment and disposition.
Prepare reports of suspected abuse and conduct other administrative functions of case management.
Responsible for technical and prevention/outreach services as directed by the Family Advocacy Officer (FAO)
Provides administrative and computer support to the maltreatment intervention, New Parent Support Program (NPSP), and Outreach components via FASOR, NETAPP and other software programs, as well as managing computer resources and doing desk side commander's briefings
Compiles statistical data, prepared minutes and case folders, agendas, reports and notification letters for Family Advocacy Program (FAP) standards, and other written communication as requested by the FAO
Participate with the FAP staff in the development and implementation of outreach/prevention, resource and referral, and treatment programs for individuals, families, and groups needing assistance with family problems and issues. Participate in the development of action plans for the Family Advocacy Outreach Prevention Team. Market a wide range of secondary prevention programs to first sergeants, commanders, and other base officials Plans support activities for groups, such as spouses of deployed military members
Co-facilitator for the domestic abuse women's group 10 ladies in the group
Loan Officer / Customer Service Representative / Teller
US Air Force DOD COMMUNITY BANK
02.2010 - 03.2013
Performed duties related to working with bank customers and helping customers understand their accounts, transactions and personal financial management practices that enable them to make informed personal financial decisions
Ensured adequate, up to date information is maintained throughout work center
Assisted in developing financial goals and plans
Ability to listen and communicate effectively, both orally and in writing to resolve problems or answering questions
Skilled in conducting interviews to establish the nature and extent of concerns and issues with finances
Accomplish open/close procedures when schedules to work
Basic accounting knowledge, computer literacy including software database, spreadsheet, word processing, and network programs such as Internet, word, excel and PowerPoint
Basic financial counseling
Education
Bachelor of Science - Psychology
Angelo State University
San Angelo, TX
12-2007
Skills
Account servicing
Loan Officer Experience
Compliance awareness
Retirement planning
Sales proficiency
Relationship building
Customer due diligence
Cross-selling expertise
Opening and closing procedures
Anti-money laundering
Retirement planning
CRM software
Investment management
Cash handling
Certification
FINRA Series 6 & 63 (not current, while working at T. Rowe Price)• Domestic abuse victims advocate DAVA • HIPAA & Privacy Training • Risk Management • Suicide Prevention •
DoD Cyber Awareness • Emergency Response • ICD-10
Military Service
Branch: United States Army
Rank: E3
Timeline
Recruitment Specialist
Southeast Lineman Training Center
06.2020 - 08.2023
Marketing/Relationship Specialist
Carlson Financial and Company
11.2018 - 02.2020
Retail Investment Specialist
T. Rowe Price
11.2017 - 10.2018
Family Advocacy Program Manager
US Air Force FAMILY ADVOCACY
11.2014 - 08.2017
Loan Officer / Customer Service Representative / Teller