Parker Domingue

Broussard,LA

Summary

Driven Account Manager with a proven track record at Klout 9 Digital Marketing, adept in client relations and account management. Excelled in building strong relationships, enhancing client satisfaction, and driving growth by leveraging analytical skills and exceptional customer service. Demonstrated teamwork and collaboration, achieving high client retention and exceeding sales targets through strategic planning and effective communication.

Overview

years of professional experience

Work History

Account Manager/Business Development Representative

Klout 9 Digital Marketing

08.2023 - Current

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Sales Manager

Cajun Fitness Youngsville

08.2021 - 08.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Shift Leader/Manager

Five Guys Burgers Lafayette

12.2018 - 08.2021

Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Kept employees operating productively and working on task to meet business and customer needs.

Education

Associate of Arts - Digital Media And Marketing

South Louisiana Community College

Lafayette

12.2024

Skills

Account Management
Customer Service

Teamwork and Collaboration
Client Relations

Timeline