Summary
Overview
Work History
Skills
Certification
Awardsacknowledgements
Education
Work Availability
Accomplishments
Timeline
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Parker Hight

Parker Hight

Arlington,TX

Summary

Results driven shop floor leader with 4 years of military experience seeking to use effective leadership and commutation skills that will build strong customer focused teams to deliver quality results. With extensive program management experience across a diversity of disciplines including floor operations and customer service and security and Emergency Responses. Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in merchant service will be widely appreciated. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Regional Director

PAYROC
, TX
06.2024 - Current
  • Identified potential clients through various channels, such as cold calling, networking and referrals
  • Maintained current merchants by customer servicing their accounts and the current needs on processing fees
  • Staying up to date with industry trends and best practices
  • Present a payment processing solution to the owner of various businesses to lower their current rate
  • Created robust sales plans and set territory quotas.
  • Managed a diverse portfolio of accounts, ensuring optimal allocation of resources for maximum return on investment.
  • Created regional sales plans and quotas.
  • Analyzed customers'' feedback enabling improvements in product offerings leading to higher levels of satisfaction.
  • Researched customer needs, market trends and competitor activities.
  • Negotiated favorable contract terms with vendors contributing to reduced overhead costs while enhancing profitability margins.

Correction Officer

Department of adult corrections
, NC
01.2024 - 06.2024
  • Supervision of offenders and their activities
  • Mobile transportation of offenders of hospitals appointments and other prison locations
  • Monitor offenders and ensure the safety of the offenders and public safety
  • Provide routine safety and security checks on all firearms and security equipment
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

Regional Director

Payroc
04.2022 - 01.2024
  • Identified potential clients through various channels, such as cold calling, networking and referrals
  • Maintained current merchants by customer servicing their accounts and the current needs on processing fees
  • Staying up to date with industry trends and best practices
  • Present a payment processing solution to the owner of various businesses to lower their current rate
  • Created robust sales plans and set territory quotas.
  • Managed a diverse portfolio of accounts, ensuring optimal allocation of resources for maximum return on investment.
  • Created regional sales plans and quotas.
  • Analyzed customers'' feedback enabling improvements in product offerings leading to higher levels of satisfaction.
  • Researched customer needs, market trends and competitor activities.
  • Negotiated favorable contract terms with vendors contributing to reduced overhead costs while enhancing profitability margins.

Air Force Honor Guard

United States Air Force, USAF
Charleston, South Carolina
05.2018 - 04.2022

Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

  • Upheld military traditions and protocols while participating in various ceremonies, including funerals, parades, and color guards.
  • Developed strong communication skills by liaising with event organizers, fellow Honor Guard Members, and military personnel.
  • Demonstrated adaptability by seamlessly transitioning between various roles as required for each specific ceremony or event.
  • Enhanced ceremonial procedures by refining precision movements and maintaining strict attention to detail.
  • Contributed to the success of numerous ceremonies by effectively executing intricate formations as part of a synchronized team effort.
  • Assisted in the planning and execution of high-profile events, ensuring seamless coordination and a professional presentation.
  • Ensured proper care of equipment by meticulously inspecting uniforms, flags, rifles, and other ceremonial items before each event.

Vehicle Maintainer

USAF Joint Base Charleston SC
Charleston, South Carolina
05.2018 - 04.2022
  • Supervise shop floor day to day operations
  • Oversaw the maintenance and safety for over 6 million dollars of vehicles and equipment
  • Trained shop floor diesel mechanics in preventative maintenance
  • Determines the overall mechanical condition of vehicles
  • Travel to joint bases to perform emergency maintenance
  • Maintain the safety and readiness of flight line vehicles
  • Designed a training program that catered to all types of learning styles for 5 new employees in upgrade training, resulting in all students meeting all training objective and passing with a class average of 92%
  • Adhered to strict safety regulations when handling hazardous materials or using specialized equipment, ensuring the well-being of both personnel and aircraft.

USAF Tacp Cadet

USAF
05.2018 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Contributed to the development of tactical plans, providing critical input on air support requirements and capabilities.
  • Developed innovative tactics for enhancing air support effectiveness during complex operations.
  • Maintained proficiency in advanced technologies, utilizing cutting-edge equipment for accurate target identification and location reporting.
  • Streamlined communication between Air Force and Army units, ensuring accurate targeting during close air support missions.

Lead Role-player

CWU INC
La Plata, Maryland
08.2015 - 04.2018
  • Performed tactical mission planning and preparation for hostile training situations for various federal, state, and local law enforcement agencies
  • Coordinated operations with local school administration regarding school shooting and bomb threat drills
  • Trained federal agencies in hostile negotiations and mass casualty scenarios
  • Provided constructive feedback to fellow role players, elevating overall performance quality and authenticity.
  • Consistently met strict deadlines for character preparation and memorization while maintaining attention to detail in performances.
  • Supported diverse clients across various industries by seamlessly transitioning between numerous roles and settings as needed.
  • Enhanced participant engagement by incorporating realistic scenarios and props in role-playing exercises.

Skills

  • Client Relationships
  • Staff Training and Development
  • Staff Management
  • Meetings and presentations

Certification

  • Secret Clearance
  • Counter improvised explosive devices course
  • Material Handling Equipment Apprentice
  • Seabees NAVY course A-610-0023
  • Interservice Mechanic Apprentice Course
  • Emergency Response Training
  • Physical fitness and Self Defense Maneuvers
  • Firearm Proficiency and Safety Courses
  • Surveillance Systems and Equipment Operation
  • Report Writing and Record Keeping
  • Security Operations and Procedures
  • NC Correctional Officer Basic Training of 221 hours

Awardsacknowledgements

  • Sharpshooter | having the highest shooting points from the class from the Department of Adult Corrections
  • 628 LRS Commanders Coin | acknowledgement for having the highest testing scores in the career field.
  • Eagle Scout Award | Cleared a nature trail from the community park to the local YMCA. Oversaw risk management while leading team member activities.

Education

High School Diploma -

Disovery Acdemy
King George, VA
05.2012 - 05.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 33 Honor Guard members.
  • Routinely supervised more than 375 detainee inmates.

Timeline

Regional Director

PAYROC
06.2024 - Current

Correction Officer

Department of adult corrections
01.2024 - 06.2024

Regional Director

Payroc
04.2022 - 01.2024

Air Force Honor Guard

United States Air Force, USAF
05.2018 - 04.2022

Vehicle Maintainer

USAF Joint Base Charleston SC
05.2018 - 04.2022

USAF Tacp Cadet

USAF
05.2018 - 04.2022

Lead Role-player

CWU INC
08.2015 - 04.2018

High School Diploma -

Disovery Acdemy
05.2012 - 05.2016
  • Secret Clearance
  • Counter improvised explosive devices course
  • Material Handling Equipment Apprentice
  • Seabees NAVY course A-610-0023
  • Interservice Mechanic Apprentice Course
  • Emergency Response Training
  • Physical fitness and Self Defense Maneuvers
  • Firearm Proficiency and Safety Courses
  • Surveillance Systems and Equipment Operation
  • Report Writing and Record Keeping
  • Security Operations and Procedures
  • NC Correctional Officer Basic Training of 221 hours
Parker Hight