Parker Hodapp
Avon,IN
Summary
Dynamic shift manager with proven skills in customer service, conflict resolution, and team building. Known for driving effective inventory management and staff training, ensuring operational excellence and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Manager
Einsteins Bros Bagels
Avon, Indiana
05.2025 - Current
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with health and safety regulations.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Monitored inventory levels and placed orders for supplies as needed.
- Analyzed sales data to identify trends and areas for improvement.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Customer Service Representative
peachtree hospitality
Plainfield, Indiana
04.2024 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
FOH Manager
Chick-fil-A
Avon, Indiana
08.2023 - 04.2024
- directed 20+ staff on a single shift
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Trained new staff on proper customer service techniques, policies and procedures.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Manager
Jimmy John's
Avon, Indiana
08.2022 - 08.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Education
GED -
Ged
OnlineSkills
- Customer service
- Team building
- Conflict resolution
- Inventory management
- Staff training
- Scheduling coordination
- Accurate money handling
- Punctual and reliable
- Customer service focus
- Handling customer complaints
- Employee training
- Documentation and reporting
- Staff supervision
Timeline
Shift Manager
Einsteins Bros Bagels
05.2025 - Current
Customer Service Representative
peachtree hospitality
04.2024 - Current
FOH Manager
Chick-fil-A
08.2023 - 04.2024
Manager
Jimmy John's
08.2022 - 08.2023
GED -
Ged