Parker McHugh
Kalamazoo
Summary
Dynamic business owner with a proven track record at AP Lawn Service, excelling in client relationship management and financial analysis. Enhanced customer satisfaction through exceptional service and efficient operations, leading to increased repeat business. Skilled in employee training and time management, fostering a productive and client-focused environment.
Overview
8
8
years of professional experience
Work History
Owner
AP Lawn Service
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Assistant/Food Preparation Worker
Cedar Sol Taco Stand
05.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Took customer orders and worked cashier position while being the face of HR.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Conducted customer service training sessions for new team members.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Lead Busser
Broomstack Kitchen and Taphouse
12.2021 - 04.2022
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Education
No Degree - Entrepreneurship
Western Michigan University
Kalamazoo, MI11-2026
Skills
- Business management
- Client relationship management
- Financial analysis
- Customer service
- Time management
- Employee training
- Customer relations
- Small business operations
- Business planning
- Financial management
- Negotiation
Timeline
Lead Busser
Broomstack Kitchen and Taphouse
12.2021 - 04.2022
Owner
AP Lawn Service
05.2021 - Current
Operations Assistant/Food Preparation Worker
Cedar Sol Taco Stand
05.2017 - Current
No Degree - Entrepreneurship
Western Michigan University
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