Sheila Meyer
Midway,GA
Summary
Dynamic General Manager with expertise in operations management, team building, and customer relations. Proven ability to enhance team performance and optimize processes, resulting in improved customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
General Manager
5 Star Nutrition
Hinesville, GA
02.2018 - 10.2020
- Oversaw daily operations to ensure high-quality customer service and product availability.
- Developed staff training programs that improved team efficiency and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- In charge of all inventory of the store, as well of ordering inventory
- Knowledge in Microsoft Word and Excel Spreadsheets
- As Manager I was responsible for payroll of employees
- Oversaw that all mandatory training was conducted by employees.
- Led performance evaluations to support employee development and goal achievement.
- Coordinated promotional events that increased brand visibility and customer engagement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Representative
Metabolic Weight Loss Center
Brunswick, GA
08.2017 - 02.2018
- Educated clients on nutrition and exercise strategies to support weight loss goals.
- Developed personalized weight loss plans based on client needs and health assessments.
- Conducted follow-up consultations to track progress and adjust plans accordingly.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Implemented effective sales techniques, enhancing client acquisition and retention rates.
- Provided training and mentorship to new team members on best practices in sales techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
Savannah Riverboat Cruises
Savannah, GA
07.2012 - 08.2017
- Delivered exceptional customer service to enhance dining experience for guests.
- Coordinated food and beverage orders with kitchen staff to ensure timely service.
- Managed large tables and special events, ensuring smooth operations and guest satisfaction.
- Trained new servers on menu knowledge and service standards to promote efficiency.
- Resolved customer complaints promptly to maintain positive a positive dining environment and repeat business.
- Oversaw daily cash handling processes, ensuring accuracy in transactions and reporting.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
No Degree - General Studies
Armstrong State University
Savannah, GAHigh School Diploma -
Richmond Hill High School
Richmond Hill, GASkills
- Operations management
- Inventory control
- Relationship management
- Cross-functional collaboration
- Operational efficiency
- Employee scheduling
- Training development
- Client relations
- Networking
- Time management
- Team supervision
- Client relationship management
- Communication skills
- Strategic planning
- Customer relations
- Administrative support
- Employee training
Timeline
General Manager
5 Star Nutrition
02.2018 - 10.2020
Sales Representative
Metabolic Weight Loss Center
08.2017 - 02.2018
Server
Savannah Riverboat Cruises
07.2012 - 08.2017
No Degree - General Studies
Armstrong State University
High School Diploma -
Richmond Hill High School