Parker Smith

Managed cross-functional teams of Clinicians and support staff to deliver high-quality outcomes within aggressive timeframes.

Orchestrated outreach program, increasing member engagement by 30%.

Revised and simplified existing workflows to increase efficiency.

Decreased turnover rate from 66% annually to 5%.

Created a training program to increase productivity and staff morale.

• Retained clients at 15-20% above market average
• Increased revenue and client volume in declining market
• Evaluate applicant credentials, conduct initial interviews, and pre-screening assessments.
• Prompt correspondence
• Leverage social media platforms to advertise open positions and engage with potential candidates.
• Partner with account managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Remote

• Rapid Assessment and prioritization.
• Communicate effectively & in high-stress scenarios to promote positive patient outcomes with minimal distractions.
• Maintain and upgrade knowledge, skills, nursing practice and competencies affecting quality of nursing care and re-licensure.
• Collaborate with patient, family and healthcare team in open discussion to identify mutual goals.
• Little Rock, AR & Greenville, SC

• Implement and establish behavior strategies by setting rules, reiterating expectations, and creating concise directives.
• Work collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Deescalate clients in emotional crises with therapeutic communication.
• Transport clients across the upstate safely. 100+ miles daily.