Parnell Bain
Winter Garden,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Hardworking employee with years of customer service, team building, and supply chain experience. Seeking an organization that offers long-term career growth and development.
Overview
8
8
years of professional experience
Work History
Key Account Executive
EBG
Orlando , FL
11.2023 - Current
- Cultivated relationships with key decision makers
- Utilized CRM to collect, analyze and manage sales data reports and customer information
- Managed the onboarding process for new key accounts
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings
- Managed key account portfolios by tracking performance metrics such as revenue growth and customer engagement levels
- Prepared presentations and proposals for prospective accounts.
Southeast Regional Sales Manager
Matthews Environmental Solutions
Apopka , FL
11.2022 - 11.2023
- Over 100k USD in sales per month
- Managed +300 accounts over 5 states
- Campaigned to existing and prospective customers to sell products and improve customer satisfaction
- Followed up on pending quotes on projects, products, and opportunities
- Was the focal point for communications between the marketing staff, service technicians, customer service representatives and production managers for daily operations
- Responded to customer inquiries to resolve customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit.
Regional Account Manager
Lumen
Winter Garden , FL
04.2021 - 11.2022
- Cultivated strategic client relationships to support business goals, growth strategies and profit drivers
- Analyzed critical customer data to identify solutions and promote growth
- Monitored accounts to optimize service and look for further opportunities to improve customer satisfaction
- Provided exemplary level of service to customers to extend relationships for future business opportunities
- Responsible for +150 locations across Florida
Radiologic Technologist
Allegheny Health Network
Pittsburgh , PA
02.2020 - 02.2021
- Operated mobile imaging equipment to capture medical information at patients' bedsides, operating and emergency rooms
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure
- Performed radiographic procedures and related techniques, producing quality images for timely interpretation
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Inside Sales Representative
Total Plastics Inc.
Pittsburgh , PA
03.2019 - 01.2020
- Maintained detailed account records and contact logs using Epicor - ERP software
- Contacted new and existing customers to discuss how to met their needs with specific products and services
- Increased branch sales by 33% with an average monthly income $100k and 30 new clients
- Conducted B2B prospecting call to new leads and inactive accounts
- Gathered information on sales and service issues to provide effective resolutions
- Cultivated and strengthened customer relationships to drive revenue growth
- Educated customers about product features and technical details to highlight benefits and resolve issues
- Calculated total costs for service delivery, including production, delivery and installation requirements
- Negotiated prices and set up contracts to finalize agreements
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Pittsburgh , PA
05.2016 - 11.2018
- Increased branch efficiency and productivity by 25%
- Reviewed employee performance every month and delivered constructive feedback to improve weaknesses and establish realistic monthly sales goals to surpass branch targets
- Spearheaded training initiatives to improve employee performance and bottom-line branch results
- Trained management assistants in customer service initiatives and achieved a 90% promotion rate
- Assessed, optimized and elevated operations to target current and expected demands
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Addressed internal and customer-related issues each day and determined strategic resolutions
- Assessed performances and made proactive adjustments
- Used CRM software to build relationships with regular customers, car dealers and body shops by learning their needs and exceeding their expectations
- Perform ongoing new business procurement, public relations and branch marketing
- Work with various insurance companies, corporate accounts or other form of non-direct payment to assure Enterprise receives full and timely payment.
Education
Radiologic Technology -
Penn State New Kensington
High School Diploma, International Baccalaureate Program -
Vincentian Academy
Bachelor of Science Business Administration -
Duquesne University
Skills
- 5 years experience meeting Prospective Customers
- 5 years experience in Territory and Account Management
- 5 years experience in Customer Satisfaction Driven Roles
- Issue and conflict resolution
- Key Accounts and Territory Management
- Capital Improvement Planning
- B2C & B2B Sales
- Full-cycle sales process
- Daily Business Development, Lead Generation, and Customer Prospecting
- Telephone sales
- Planning, Purchasing, & Organizing
- Performance Data Analysis
- Trend Identification and Forecasting
- Process Optimization/Improvements
- Staff Development with Performance Monitoring and Evaluation
- Operations Oversight / Branch Management
- Proficient in multiple CRM Tools
- Proficient in Outlook, Excel, Word, PowerPoint, Salesforce
Accomplishments
- Negotiated and Closed multiple 50K+ Telecom Deals
- Negotiated and Closed multiple 200k+ Deals for Matthew Environmental Solutions
- Spearheaded a “worst-to-first” transformation in the Wexford Enterprise Branch.
- Top 10 in sales on a monthly basis for Western PA Enterprise.
- Awarded "Elite" status in management role 5x.
Timeline
Key Account Executive
EBG
11.2023 - Current
Southeast Regional Sales Manager
Matthews Environmental Solutions
11.2022 - 11.2023
Regional Account Manager
Lumen
04.2021 - 11.2022
Radiologic Technologist
Allegheny Health Network
02.2020 - 02.2021
Inside Sales Representative
Total Plastics Inc.
03.2019 - 01.2020
Assistant Branch Rental Manager
Enterprise Rent-A-Car
05.2016 - 11.2018
Radiologic Technology -
Penn State New Kensington
High School Diploma, International Baccalaureate Program -
Vincentian Academy
Bachelor of Science Business Administration -
Duquesne University
Similar Profiles
Ruth MaldonadoRuth Maldonado
Senior Marketing Manager at EBGSenior Marketing Manager at EBG
SHIKSHA SEHGALSHIKSHA SEHGAL
Data Analyst and Knowledge Management Trainee at European Business Group Federation (EBG)Data Analyst and Knowledge Management Trainee at European Business Group Federation (EBG)
Hailey NolandHailey Noland
Performer at Universal Studios Orlando Halloween Horror NightsPerformer at Universal Studios Orlando Halloween Horror Nights