Parquita Duffin
Reisterstown,MD
Summary
Service-oriented professional with extensive experience in healthcare, patient services, retail, and call center operations. Delivers exceptional customer engagement, facilitates appointment scheduling, addresses inquiries, and manages transactions with precision. Demonstrates strong communication and organizational skills to thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
The Johns Hopkins Hospital
Baltimore, MD
06.2023 - Current
- Facilitated patient check-in and registration processes, ensuring timely service.
- Addressed patient inquiries and delivered accurate information on hospital services.
- Streamlined communication between departments to improve patient experience.
- Provide directions, information, and support to ensure a positive patient and guest experience.
- Ensured safety and comfort for patients and visitors within the facility.
Store Associate/Cashier Assistant
Lidl US
Reisterstown, MD
12.2022 - 06.2023
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Assisted management and team members with daily store operations.
- Provided friendly and efficient customer service in a fast-paced retail environment.
Call Center Representative
Call 4 Health
Linthicum Heights, Maryland
03.2022 - 08.2022
- Handled inbound customer inquiries and provided accurate information.
- Managed customer complaints and escalated issues when necessary.
- Documented customer interactions in company database for future reference.
- Scheduled appointments and procedures for patients.
- Coordinated office visits based on physician and patient availability.
- Created new patient charts and maintained accurate patient information.
Education
Carver Vocational-Technical High School
Baltimore, MDSkills
- Patient registration
- Appointment scheduling
- Service coordination
- Client relations
References
References available upon request.
Timeline
Guest Service Representative
The Johns Hopkins Hospital
06.2023 - Current
Store Associate/Cashier Assistant
Lidl US
12.2022 - 06.2023
Call Center Representative
Call 4 Health
03.2022 - 08.2022
Carver Vocational-Technical High School