Parris Martindale
Benton,AR
Summary
Accomplished Customer Service Representative with a proven track record at Walmart, excelling in problem resolution and customer relationship management. Demonstrated ability to enhance customer satisfaction and loyalty through effective dispute resolution and empathy, achieving top performance recognition. Skilled in data entry and critical thinking, adept at transforming customer service challenges into opportunities for growth and improvement.
Overview
2022
2022
years of professional experience
Work History
Customer Service Representative
Walmart
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
Cashier
Sonic
Little Rock, AR
07.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash.
- Built relationships with customers to encourage them to come back.
Education
Southwest High School
Little Rock, ARSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Customer satisfaction measurement
- Client Relations
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Team Development
- Data Collection
- Customer Relationship Management (CRM)
- Dispute Resolution
Timeline
Cashier
Sonic
07.2020 - 07.2021
Customer Service Representative
Walmart
Southwest High School