Parthenia Powell
West Point,MS
Summary
Dynamic customer service professional with a strong background at Results-Cx, excelling in client communication and issue resolution. Proven expertise in healthcare documentation and compliance, coupled with a commitment to ethical standards. Recognized for delivering accurate support and fostering teamwork in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Results-Cx
West Point, MS
10.2025 - 12.2025
- Provided professional customer support and issue resolution
- Maintained accuracy and professionalism in high-volume environments
Healthcare Delivery Driver
AEL
02.2025 - 08.2025
- Delivered healthcare-related materials with accuracy and timeliness
- Maintained compliance with safety and service standards
- Supervisor: Mr. Sparks
- Manager: Ms. Harris
Warehouse Associate
Amazon
01.2020 - 12.2022
- Operated forklift equipment safely
- Maintained efficiency, accuracy, and teamwork in a fast-paced environment
Customer Service Representative
Sitel / Progressive Insurance
West Point, MS
03.2018 - 08.2019
- Assisted customers with insurance-related inquiries
- Delivered clear communication and maintained policy accuracy
Sales Associate
Freddie's Furniture
Columbus, MS
01.2013 - 12.2018
- Provided customer service and sales support
- Recognized as hardworking, ethical, and dependable
Education
Medical Billing Course - Medical Billing Certificate
NAHAEC
on-line 12-2025
Associate of Arts - Biology
Itawamba Community College (ICC)
Tupelo, MS05.2013
Associate of Arts -
East Mississippi Community College (EMCC)
Mayhew, MSSkills
- Medical billing fundamentals
- Healthcare documentation and attention to detail
- Customer service and client communication
- Insurance concepts and policy support
- Computer basics and office systems proficiency
- Data accuracy, organization, and compliance awareness
- Professional ethics and confidentiality (HIPAA-conscious mindset)
Certification
- Insurance License
- Forklift Certification
- Certificate in Human Cell Biology
Accomplishments
I graduated from NAHAEC – Medical Billing Course
with top of my class with an overall score of an estimated 100
with top of my class with an overall score of an estimated 100
Timeline
Customer Service Agent
Results-Cx
10.2025 - 12.2025
Healthcare Delivery Driver
AEL
02.2025 - 08.2025
Warehouse Associate
Amazon
01.2020 - 12.2022
Customer Service Representative
Sitel / Progressive Insurance
03.2018 - 08.2019
Sales Associate
Freddie's Furniture
01.2013 - 12.2018
Medical Billing Course - Medical Billing Certificate
NAHAEC
Associate of Arts - Biology
Itawamba Community College (ICC)
Associate of Arts -
East Mississippi Community College (EMCC)