Pasang Sherpa
Summary
Accomplished hospitality professional with 7 years of leadership experience in front office and housekeeping operations, distinguished by a strong aptitude for hotel revenue management. Adept at utilizing advanced analytical tools, including Excel, SQL, and Table to interpret key performance metrics such as ADR, RevPAR, and occupancy trends, driving strategic decision-making and revenue optimization. Proven track record of enhancing guest satisfaction, streamlining operations, and fostering cross-departmental collaboration to achieve organizational excellence. Possesses exceptional financial acumen, critical thinking skills, and a results-oriented mindset, with a focus on aligning operational strategies with revenue growth objectives. Dedicated to leveraging expertise and innovation to advance performance and profitability in the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Housekeeping Manager
The Chatwal New York
01.2022 - 08.2024
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Partnered with the revenue management team to align housekeeping operations with occupancy forecasts, optimizing staffing and resource allocation during peak demand periods.
- Conducted quality inspections and communicated findings to leadership, supporting revenue goals through consistent service excellence.
- Reduced inventory discrepancies by 20% through precise tracking and bi-weekly updates in Excel.
Housekeeping Manager Intern
Novotel New York Times Sqaure
03.2019 - 09.2019
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 36 room attendants and 5 houseman.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Assistant Front Desk Manager
La Quinta Inn
04.2017 - 11.2018
- Represented the hotel as a brand ambassador, exceeding quarterly membership growth targets through strategic outreach and engagement.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Collaborated with the General Manager to analyze ADR, RevPAR, and occupancy trends, driving data-informed strategies that optimized room revenue and guest satisfaction.
- Ensured adherence to hotel policies by monitoring employee compliance during shifts.
Education
Bachelor's - Hospitality Management
Cuny New York City College of Technology
02.2020
Skills
- Excel(Advanced Functions, Pivot Tables)
- Presentation skills
- Data Analysis
- Critical Thinking
- Communication
- Strategic Planning
- Customer Service Orientation
- Collaboration
- Adaptability
COURSES
- MAR2020 - JUN2020
- Google Data Analytics Professional Certification at Coursera
- JUN2020 - AUG2020
- The fundamental of Revenue Management at Coursera
- JUN2024 - JUN2024
- Managing and Analyzing Data at Linkedin
Certification
- Google Data Analytics Professional Certificate | Coursera (Mar 2021 – Jun 2021)
- The Fundamentals of Revenue Management | Coursera (Jun 2020 – Aug 2020)
- Excel: Managing and Analyzing Data | LinkedIn (Jun 2024)
Languages
English
Professional Working
Timeline
Senior Housekeeping Manager
The Chatwal New York
01.2022 - 08.2024
Housekeeping Manager Intern
Novotel New York Times Sqaure
03.2019 - 09.2019
Assistant Front Desk Manager
La Quinta Inn
04.2017 - 11.2018
Bachelor's - Hospitality Management
Cuny New York City College of Technology
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