Pascale Brown
Alexandria,LA
Summary
Delivery professional with background in ensuring timely and accurate deliveries. Known for maintaining high standards and achieving results through effective communication and teamwork. Adaptable to changing needs and consistently dependable in collaborative settings.
Overview
13
13
years of professional experience
Work History
Market Delivery Associate
Lowe’s XDT
Boyce, LA
08.2024 - Current
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Tracked delivery status and updated customers for expected delivery time.
- Processed payments and handled cash transactions to secure proper compensation.
Administrative Cash Office Associate
Lowes Home Improvment
Alexandria, LA
05.2022 - 08.2024
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Prepared bank deposits and corporate cash shipments.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
- Researched and resolved account discrepancies.
- Sorted and counted coin and currency to make change for associates.
- Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
Customer Sales and Service Expert
Best Buy
Alexandria, LA
05.2023 - 04.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Processed orders, service requests and applied information to customers.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Shift Supervisor
Burkes Outlet Bealls
Pineville, LA
09.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Receiving Manager
Burlington
Alexandria, LA
10.2018 - 07.2021
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Gathered and processed merchandise returns.
- Enhanced warehouse organization for smoother operations and improved productivity.
Claims and DSD Associate
Walmart
Alexandria, LA
09.2012 - 04.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Data Entry Clerk
Guillory Bonding
Alexandria, LA
02.2017 - 12.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
High School Diploma - General Studies
Peabody Magnet High School
Alexandria, LA05.1991
Timeline
Market Delivery Associate
Lowe’s XDT
08.2024 - Current
Customer Sales and Service Expert
Best Buy
05.2023 - 04.2024
Administrative Cash Office Associate
Lowes Home Improvment
05.2022 - 08.2024
Shift Supervisor
Burkes Outlet Bealls
09.2021 - 04.2022
Receiving Manager
Burlington
10.2018 - 07.2021
Data Entry Clerk
Guillory Bonding
02.2017 - 12.2017
Claims and DSD Associate
Walmart
09.2012 - 04.2021
High School Diploma - General Studies
Peabody Magnet High School