Pashion Wright
Sales Manager
Fayetteville,NC
Summary
Outgoing customer service manager with 10 years of sales and service experience who can connect with people to create exceptional customer experiences. Accustomed to working in high-volume, fast-paced environments and managing challenging situations. Demonstrated ability to learn new information and processes quickly. Strong focus on collaboration, adaptability, and achieving targets. Known for analytical thinking, effective communication, and leadership skills.
Overview
20
20
years of professional experience
3
3
License
Work History
Sales Agent Manager
Direct Auto Insurance
08.2023 - Current
- Consistently exceeded monthly sales targets by 120-150% through strategic prospecting, consultative selling, and strong closing techniques.
- Generated 1.7 in annual premium revenue by converting inbound leads and developing outbound opportunities through cold calling and referrals.
- Ranked among the top performers in the agency for policy volume cross-sell rate, and customer retention
Medical Claims / Auto Solution
CCC INTELLIGENT SOLUTION
09.2022 - 06.2023
- Reviewed and verified medical claims information, including ICD, CPT, and NDC codes, tax identification numbers, and billing information for completeness and accuracy.
- Processed 100 documents daily with 98.7% processing accuracy.
- 103% document processing speed.
- Medical Claims / Auto Solution
Customer Sales & Service Consultant
ASHLEY HOME STORE
11.2018 - 09.2022
- Balancing the needs of multiple customers simultaneously, provided exceptional customer service in a fast-paced, retail showroom environment, including presenting products, pricing, and promotions.
- Accepted and processed customer orders.
- Performed follow-up calls to ensure customer satisfaction with products and services.
- Achieved Million Dollar Writer award for 2021 sales performance.
- Consistently exceeded quota, achieving up to 128% of quote.
- Sold more than 2,500 value-added products, including extended warranties.
Customer Sales & Leasing Consultant
LEE HYUNDAI
09.2014 - 10.2018
- Prospecting/cold calls and lead generation.
- Demonstrated product capabilities.
- Negotiated sales terms and prices.
- 23% closing ratio.
- Sold or leased an average of 18 units per month.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
- Customer Focus
- Problem Solving
- Time Management
- Negotiation
- Training & Development
- Salesforce CRM
- Outlook
- PowerPoint
- Using Python With Excel
- Relationship building
- Goals and performance
- Product knowledge
Accomplishments
- Supervised team of 5 staff members.
- Named "Manager of the Year" in 2024.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Licensed with Personal Lines
- Licensed with Health and sickness
- Licensed with Life Insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent Manager
Direct Auto Insurance
08.2023 - Current
Medical Claims / Auto Solution
CCC INTELLIGENT SOLUTION
09.2022 - 06.2023
Customer Sales & Service Consultant
ASHLEY HOME STORE
11.2018 - 09.2022
Customer Sales & Leasing Consultant
LEE HYUNDAI
09.2014 - 10.2018
Bachelor of Science - Psychology
Grand Canyon University
Community Service
Lighthouse Harvest Church, Feed The Homeless Volunteer, 2021-01-01, Present, Fayetteville, NC