Passion Black
Greenville,NC
Summary
Detail-oriented, innovative, and highly motivated professional, with hands-on experience in administrative, office, and case management looking to advance in a fulfilling career. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Office Assistant V
Pitt County Health Department
11.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative task.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Process agency request, processes incoming receivable items at Medical Records area, producing monthly reports of supply request, producing monthly reporting of postage usage,producing monthly reports of mileage logs of fleet vehicles.
- Processes and maintains back up vendor files electronically and processes the paymentinformation once completed by Pitt County Financial Services. Employee will electronically scan all items onto Laser fiche for Administrative Division and maintain electronic database.
- Serves as a back up to processing the vital records, processing postage, and courier for the agency.
- Coordinate all travel request for the agency and coordinate the reconciliation with the agency Supervisors/Division Directors and staff members.
- Assist the Accounting Technician and Human Services Deputy Director in budget preparations of Operational budget and mid-year budget amendments as need
- Participates with Program Coordinator for the Opioid Settlement Fund, and provides administrative assistance where needed. Assistance includes providing electronic information responding to electronic request, coordinating meetings with the public and aiding in the request for Funding Yearly Review.
Income Maintenance Caseworker III
Pitt County Department of Social Services
04.2024 - 11.2024
- Determined if applicants met eligibility for public assistance programs.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Made referrals to appropriate services.
- Developed individual plans for self-sufficiency.
- Take applications for the disabled, blind, and aged children and adults.
- Take applications for MQB, QI-1, Low Income Subsidy Program and Nursing Home Assistance.
- Take initial applications for Medicaid by conducting a detailed face to face interview.
- Assessing the family or individual’s situation, explaining the programs available, client responsibilities, covered services, processing procedures, program time frames, and making proper referrals to all programs for which the applicant has potential eligibility.
- Taking and processing long term care applications, special assistance and SSI conversion cases.
- Complete private living Medicaid applications if there is a legal spouse in the home.
PATIENT RELATIONS REPRESENTATIVE
Pitt County Health Department
05.2022 - 03.2024
- Communicate with patients concerning health department policies and procedures
- Synthesize the facts of patient complaint investigations and responded with compassion on behalf of the organization
- Collect payments from clients and deposit into Health Department account
- Process client payments for the Business Office
- Create payment arrangements that fit within clients' budget
- Send out billing information to the appropriate parties.
Processing Assistant IV (WIC PROGRAM)
Pitt County Health Department
05.2021 - 04.2022
- Conducted WIC certification appointments for eligible participants to determine program eligibility, assess nutritional needs and issue WIC benefits
- Provided education and support to program participants
- Issued WIC cards to new clients and monitored progress within the program
- Coordinated with community partners including healthcare providers and other local agencies
- Participated in outreach efforts to increase program participation and adherence
- Maintained accurate and confidential participant records.
CASE WORKER I
Department of Social Services
05.2018 - 04.2021
- Conducted client assessments to identify needs and resources
- Processed and checked late recertification for Food & Nutrition Program
- Developed and implemented services plans based on the needs of the client
- Scanned in emails into the NC Fast system for program
- Processed new Medicaid card orders and aided the Caseworker II.
CASE WORKER II
Department of Social Services
05.2016 - 04.2018
- Connected clients to appropriate resources and services
- Provided counseling and support for clients
- Monitored client progress and adjusted service plans as needed
- Managed a caseload of early and late recertifications and updated them using the electronic records system
- Acted as liaison between clients and the agency.
FRONT DESK WORKER
North Carolina Wesleyan College
08.2012 - 05.2013
- Served as liaison between students, faculty and staff
- Answered phones and took detailed messages
- Aided staff in office projects.
HOTEL DESK CLERK
Best Western
12.2010 - 06.2011
- Registered and allocated rooms to the guests of the hotel and motel
- Issued room keys, received messages, and maintained accurate records of occupied rooms.
Education
Bachelor Of Arts - Psychology & Sociology
Wesleyan College
Rocky Mount, NC05.2013
Skills
- Microsoft Office Suite
- NC Fast Case Management
- Epic
- Conflict Resolution
- HIPPA Compliance
- Interpersonal
- Detail Oriented
- Innovative
- Office Management
References
Available upon request
Timeline
Office Assistant V
Pitt County Health Department
11.2024 - Current
Income Maintenance Caseworker III
Pitt County Department of Social Services
04.2024 - 11.2024
PATIENT RELATIONS REPRESENTATIVE
Pitt County Health Department
05.2022 - 03.2024
Processing Assistant IV (WIC PROGRAM)
Pitt County Health Department
05.2021 - 04.2022
CASE WORKER I
Department of Social Services
05.2018 - 04.2021
CASE WORKER II
Department of Social Services
05.2016 - 04.2018
FRONT DESK WORKER
North Carolina Wesleyan College
08.2012 - 05.2013
HOTEL DESK CLERK
Best Western
12.2010 - 06.2011
Bachelor Of Arts - Psychology & Sociology
Wesleyan College