Summary
Overview
Work History
Education
Skills
Timeline
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Passion Woods

Washington,DC

Summary

Dynamic Shift Manager at McDonald's Restaurant with a proven track record in optimizing team productivity and delivering exceptional customer service. Recognized for strong quality assurance practices and effective decision-making skills. Expertise in accurate money handling, fostering positive relationships, and consistently exceeding employer expectations. Committed to driving operational excellence and enhancing the overall guest experience.

Overview

4
4
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
Washington , DC
05.2021 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between employees or customers in a professional manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Cesar Chavez
Washington, NJ
06-2022

Skills

  • Customer service focus
  • Accurate money handling
  • Opening and closing procedures
  • Flexible schedule
  • Decision-making
  • Quality assurance

Timeline

Shift Manager

McDonald's Restaurant
05.2021 - Current

High School Diploma -

Cesar Chavez

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Passion Woods