Pat Colflesh
Chalfont,PA
Summary
Dynamic Service Manager with a proven track record at Advanced Door Service, excelling in team leadership and customer service management. Enhanced service efficiency through process improvements and training programs, fostering a culture of continuous improvement. Skilled in technical troubleshooting and building rapport, ensuring high-quality service delivery and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service Manager
Advanced Door Service
01.2014 - 07.2025
- Led team in daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed training programs to enhance staff performance and improve customer satisfaction.
- Implemented process improvements that reduced response times and increased service efficiency.
- Collaborated with cross-functional teams to address client needs and resolve service issues effectively.
- Conducted regular performance evaluations, providing feedback and mentorship to team members.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Outside Sales Representative
Appleby Systems Incorporated
07.2012 - 12.2013
- Negotiated contracts and pricing agreements, ensuring alignment with company objectives and profitability.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Installation Technician
Paul McHenry & Company
07.2012 - 08.2013
- Installed and configured various systems and equipment according to specifications.
- Conducted routine maintenance and troubleshooting for optimal performance.
- Trained junior technicians on installation procedures and safety standards.
- Improved installation processes through feedback collection and implementation of best practices.
- Evaluated customer requirements to provide tailored solutions during installations.
- Managed inventory of tools and equipment, ensuring availability for scheduled projects.
Installation Technician
B&I Auto Supply
03.2001 - 07.2012
- Installed and configured various systems and equipment according to specifications.
- Conducted routine maintenance and troubleshooting for optimal performance.
- Trained junior technicians on installation procedures and safety standards.
- Improved installation processes through feedback collection and implementation of best practices.
- Evaluated customer requirements to provide tailored solutions during installations.
- Managed inventory of tools and equipment, ensuring availability for scheduled projects.
Education
Associates Degree - Business Administration
Bucks County Community College
Newtown, PASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Team collaboration and leadership
- Trustworthy and honest
- Quality assurance
- Workplace safety
- Crew leadership
- Outgoing and energetic
- New employee hiring
- Service quality management
- Technical troubleshooting
- Estimating and quoting
- Continuous improvement
- Quality control
- Rapport building
- Technical support
- Preventive Maintenance
Timeline
Service Manager
Advanced Door Service
01.2014 - 07.2025
Outside Sales Representative
Appleby Systems Incorporated
07.2012 - 12.2013
Installation Technician
Paul McHenry & Company
07.2012 - 08.2013
Installation Technician
B&I Auto Supply
03.2001 - 07.2012
Associates Degree - Business Administration
Bucks County Community College
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