Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pat Hansen

Waco,TX

Summary

Detail-oriented ticketing professional with experience in Power Five athletics. Assistant Director of Ticket Operations at Baylor University, overseeing baseball, softball, and soccer ticketing. Skilled in event and season builds within t.Res, and managing ticket orders through Paciolan software. Experienced in coordinating game day logistics to deliver a seamless fan experience.

Overview

4
4
years of professional experience

Work History

Assistant Director of Ticket Operations

Baylor University
Waco, TX
01.2025 - Current
  • Serve as the primary point of contact for all things ticketing for Baylor baseball, soccer, and softball.
  • Responsible for building out offers through FEVO, such as our football ticket deals with Costco and Citi, as well as building our annual Cub Club offer.
  • Responsible for building and maintaining seasons and events in t.Res, application processing, event supervision, meetings, coordinating marketing efforts, and scheduling staff for events.
  • Supervise season and single-game ticket printing operations, including management of hardware and software setups of ticket printing equipment.
  • Assist with the preparation and distribution of preseason and postseason application forms for primary sports and postseason events, as assigned.
  • Assist with the distribution of player guest and regular will-call tickets for assigned home, away, and neutral events.

Account Executive, Corporate Sales

Iowa Heartlanders
Coralville, IA
11.2024 - 12.2025
  • Responsible for developing leads with an emphasis on businesses within 50 miles of the Coralville/Iowa City area.
  • Cold call businesses, past buyers, and interest lists to generate interest and revenue.
  • Maintained accurate and up-to-date records in the CRM by documenting all customer interactions, follow-ups, and sales activities to enhance client relationship management and sales tracking.

Ticketing Coordinator

University of Iowa
Iowa City, IA
01.2023 - 10.2024
  • Serve as the main point of contact for all ticketing needs for baseball and volleyball, including everything from creating and managing seasons and events in t.Res and Paciolan ticketing systems, application processing, event supervision, meetings, coordinating marketing efforts, scheduling staff for events, etc.
  • Serve as the primary point of contact for football bus parking, football chairback allocations, building away manifests through t.Res, and assist football recruits with accessing their comp tickets on game day.
  • Contributed to each event in a ticket office that serviced over 1 million fans and generated $30.8 million in ticket revenue for the 2023-24 season.

Ticket Office Associate

University of Iowa
Iowa City, IA
08.2021 - 01.2023
  • Answer office phone calls, and assist customers with purchasing tickets or other questions about Hawkeye Athletics or the University of Iowa.
  • Sell tickets at ticket windows during office hours, and at various events, and assist customers with questions.
  • Assist with administering tickets to player guests, recruits, and high school coaches at the pass gate at events.

Education

Bachelor of Arts - Sport Studies

University of Iowa
Iowa City, IA
12-2022

Skills

  • Ticketing systems (Paciolan, FEVO)
  • Team coordination
  • Problem solving
  • Customer service and fan experience
  • Game day operations
  • Event build and manifest creation (tRes)

Timeline

Assistant Director of Ticket Operations

Baylor University
01.2025 - Current

Account Executive, Corporate Sales

Iowa Heartlanders
11.2024 - 12.2025

Ticketing Coordinator

University of Iowa
01.2023 - 10.2024

Ticket Office Associate

University of Iowa
08.2021 - 01.2023

Bachelor of Arts - Sport Studies

University of Iowa

Similar Profiles

CREATE PROFILE
Pat Hansen