Nick Franchak
Louisville,KY
Summary
Dynamic ticket operations professional with a proven track record at Louisville Athletics, excelling in Archtics software and customer service. Successfully implemented strategies that boosted ticket sales and enhanced patron experiences. Adept at staff training and event coordination, fostering collaboration across departments to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Director of Ticket Operations
Louisville Athletics
08.2022 - Current
- Managed all aspects of ticket operations using the Archtics ticketing system, TM1, and Account Manager including ticket sales, distribution, and reporting
- Acted as primary contact for Baseball and Student tickets, ensuring timely and accurate ticketing processes
- Developed and implemented strategies to increase ticket sales and enhance customer experience
- Collaborated with other departments to coordinate ticketing efforts for various events and promotions
- Maintained detailed records and reports to track ticket sales and inventory levels
- Trained and supervised ticket office staff to ensure efficient and effective operations
- Demonstrated strong communication and interpersonal skills to provide excellent customer service and resolve any ticketing issues promptly
- Accurately tracked in-bound and outbound conversations with donors, season ticket holders and patrons in both Discovery SSB and Salesforce CRM software
- Assisted in developing strategic plans to meet organizational goals and objectives.
Ticket Operations Intern
Louisville Athletics
Louisville, KY
08.2021 - 08.2022
- Provided customer service to donors, season ticket holders, and patrons over the phone and via text and email
- Processed payments for single game, season tickets, donations, etc. in the Archtics ticketing system
- Worked game day events assisting with ticket sales, guest relations, player-guest administration, and recruit/student athlete check in
- Performed advanced functions of the Archtics ticketing system by assisting directors with various projects, proposals, or ticketing event builds
- Assisted in 2022 Football Season ticket renewals to no-rep accounts, generating approximately $90,000 in season ticket, donation, and parking revenue
Student Manager
Louisville Men’s Basketball
Louisville, KY
10.2018 - 03.2022
- Set up equipment, both on and off the court for practices, games, and other team-based events
- Participated in all practices and home basketball games
- Assist coaches, players, and graduate assistants in drills and other duties
- Host 1 on 1 workouts in the evenings with players
- Showed excellent teamwork and individual skills
- Learned valuable knowledge under Head Coach Chris Mack
Education
Bachelor of Science - Business Administration, Marketing, Sport Administration
University of Louisville
Louisville, Kentucky05.2022
Skills
- Archtics/Ticketmaster Software
- Sales reporting
- Customer Service
- Customer relationship management
- Event coordination
- Staff training
- Data analysis
- Microsoft 365 Applications
Timeline
Assistant Director of Ticket Operations
Louisville Athletics
08.2022 - Current
Ticket Operations Intern
Louisville Athletics
08.2021 - 08.2022
Student Manager
Louisville Men’s Basketball
10.2018 - 03.2022
Bachelor of Science - Business Administration, Marketing, Sport Administration
University of Louisville
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