STACIA HAZBOUN

-Assist with daily operations of the ECU Athletics Ticket Office, supporting sales, service, and sporting events operations.
-Manage ticket sales for multiple sports, including season tickets, single-game, group, and promotional sales.
-Coordinate event-day ticket operations, including will call, gate staffing, and customer service.
-Hire, train, supervise, and schedule student workers and part-time staff.
-Provide high-level customer service to fans, season ticket holders, donors, and campus partners.
-Process ticket orders, exchanges, and refunds using Paciolan ticketing software.
-Support group ticket initiatives, donation ticket requests, and community outreach efforts.
-Collaborate with marketing, development, and athletic department staff to fulfill tasks and revenue goals.
-Maintain accurate ticket inventories, sales tracking, and financial records.
-Ensure compliance with NCAA, conference, and university ticketing policies.

• Designed and facilitated learning sessions to assess student-athletes' strengths and areas for improvement, creating tailored action plans for academic success.
• Collected and organized reports to support academic advisors in monitoring student-athlete progress.
• Guided student-athletes in completing academic tasks, promoting time management and task prioritization.
• Collaborated with academic coordinators to provide detailed feedback and progress reports on student-athletes' academic performance and development.

• Assisted East Carolina sports teams with pre-game and post-game operations.
• Set up and broke down sporting/non-sporting event-related activities in East Carolina facilities.
• Complied with the Americans with Disabilities Act (ADA) by providing transportation assistance to guest at sporting events.
• Collaborated with various departments on the athletic campus to fulfill tasks.
• Provided excellent customer service by addressing guest inquiries and resolving issues promptly during events.

• Delivered exceptional game-day experiences by assisting premium seating ticket holder and donors ensuring high-level customer service.
• Provided stadium navigation assistance, seat guidance, and problem resolution to guests.
• Acted as a liaison between donors, caterers, maintenance staff, custodial staff, and athletic department personnel.

• Executed the organizations policies and programs, such as its competitive gymnastics and recreational classes, and administrated placement tests.
• Set up the rotation schedule and lesson ideas for classes.
• Maintained all gym safety regulations.
• Supported the director in developing, organizing, and putting new lessons into practice.