Patheresa Wells
Seattle,WA
Summary
Content and communications professional with 10+ years of experience developing clear, accessible internal and external content across customer communications, technical information, process documentation, digital content, and organizational messaging. Combines communications leadership with firsthand logistics experience as a former freight broker. Skilled in technical writing, editing, content management, workflow documentation, content quality, cross-functional collaboration, and translating complex processes into useful information for nontechnical audiences.
Overview
15
15
years of professional experience
Work History
Associate Director of Marketing, Communications & Sales
Seattle Children's Theatre
Seattle, WA
01.2025 - 05.2026
- Led development and delivery of internal and external content across web, email, digital platforms, organizational communications, customer-facing materials, and institutional messaging.
- Translated complex organizational information, program details, policies, and operational changes into clear, accessible content for customers, staff, families, schools, partners, and other audiences.
- Worked closely with SCT’s Experience Team (Patron Services/CX) to create clear content and improve the consistency of information across channels.
- Managed competing content requests, editorial calendars, review cycles, approvals, vendors, and deadlines in a fast-moving environment.
- Edited and refined content for clarity, consistency, brand voice, accessibility, and audience needs.
- Partnered with leadership, experience, education, production, development, and artistic teams to create accurate customer-facing content and resolve information gaps.
- Used audience behavior, engagement reporting, ticketing data, and campaign performance to identify content opportunities and improve communications.
Interim Director of Marketing & Communications
Seattle Children's Theatre
Seattle, WA
09.2025 - 01.2026
Arts, Culture, & Community Journalist
The Ticket / The Seattle Times
Seattle, WA
01.2022 - 01.2025
- Produced 100+ published stories, independently managing research, interviews, writing, editing, fact-checking, revisions, and deadlines.
- Interviewed subject-matter experts and stakeholders to identify essential information, resolve gaps, and communicate nuanced topics clearly.
- Synthesized complex information from multiple sources into accurate, accessible content for broad audiences.
- Maintained accuracy, voice, readability, and editorial standards while producing content under tight deadlines.
Freight Broker
D&L Transport
Seattle, WA
01.2019 - 01.2021
- Operated an independent B2B freight brokerage, coordinating time-sensitive transportation for commercial customers and working across shippers, carriers, drivers, and business partners.
- Managed multiple active shipments and competing priorities, quickly identifying problems, communicating updates, and coordinating solutions in a fast-moving logistics environment.
- Translated shipment requirements, routing information, service expectations, delays, and operational changes into clear, actionable communication for customers and transportation partners.
- Built long-term commercial relationships through responsive customer service, accurate information, persistence, and consistent follow-through.
- Developed firsthand understanding of transportation workflows, delivery operations, customer pain points, and how communication affects the experience of everyone involved in moving goods from one place to another.
Development and Design Fellow
The Soup
Nabikabala, Uganda
01.2013 - 01.2014
- Developed communications and digital content for an international nonprofit, translating organizational needs and program information for donors, volunteers, board members, and community stakeholders.
- Coordinated across U.S. and Uganda-based stakeholders to develop content, support programs, and keep information aligned across geographically distributed teams
Communications and Compliance Manager
Grizzly Pet Products
Woodinville, WA
01.2011 - 01.2013
- Translated technical, regulatory, product, and compliance information into clear content for customers, distributors, business partners, and internal teams.
- Partnered with leadership, sales, compliance, and product teams to ensure customer-facing content was accurate, consistent, approved, and aligned with business requirements.
- Developed and edited product communications, FAQs, talking points, press materials, digital content, and customer-facing information across multiple channels.
- Managed high-stakes content during product safety concerns, turning ingredient sourcing information, testing data, and regulatory details into understandable customer communications.
- Maintained consistency across technical information, brand messaging, and customer-facing content as products and requirements evolved.
Education
Bachelor of Arts -
Western Washington University
Bellingham, WASkills
Fundraising Strategy Donor Communications Donor Stewardship Development Communications Fundraising Campaigns Major Gift Support Community Partnerships Sponsorship Communications Executive Messaging Board Communications Fundraising Events Storytelling & Impact Narratives Proposal & Case Development Email Marketing CRM & Donor Communications Cross-Functional Leadership Project Management Vendor & Consultant Management
Personal Information
CX CONTENT SPECIALIST | TECHNICAL WRITING | KNOWLEDGE MANAGEMENT
Timeline
Interim Director of Marketing & Communications
Seattle Children's Theatre
09.2025 - 01.2026
Associate Director of Marketing, Communications & Sales
Seattle Children's Theatre
01.2025 - 05.2026
Arts, Culture, & Community Journalist
The Ticket / The Seattle Times
01.2022 - 01.2025
Freight Broker
D&L Transport
01.2019 - 01.2021
Development and Design Fellow
The Soup
01.2013 - 01.2014
Communications and Compliance Manager
Grizzly Pet Products
01.2011 - 01.2013
Bachelor of Arts -
Western Washington University