Patience Garcia-Green
Cellular Phone,WI
Summary
Enthusiastic Patient Service Representative known for exceptional attention to detail and strong communication abilities. Experienced in insurance claims processing and appointment management, committed to improving patient experiences and ensuring seamless operation.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Myeyedoctor
Green Bay, Wisconsin
02.2022 - Current
- Assisted with patient intake and medical history documentation.
- Operated diagnostic equipment for vision testing and assessments.
- Educated patients on contact lens care and usage instructions.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Processed insurance claims and verified patient eligibility for services.
Customer Service Representative
Schneider
Green Bay, Wisconsin
10.2020 - 01.2023
- Coordinated daily dispatch schedules for multiple trucking routes.
- Communicated with drivers to ensure timely pickups and deliveries.
- Resolved shipment issues by liaising with clients and drivers.
- Managed documentation for freight bills and shipping orders.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
Customer Service Representative
Spectrum
Appleton, Wisconsin
05.2018 - 01.2021
- Managed order processing and ensured accurate fulfillment of customer requests.
- Handled escalated complaints with professionalism and effective communication skills.
- Maintained product knowledge to provide accurate information to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
East High School
Green Bay, WI06-2011
Skills
- Patient intake
- Customer relationship management
- Insurance claims processing
- Appointment scheduling
- Communication skills
- Conflict resolution
Timeline
Patient Service Representative
Myeyedoctor
02.2022 - Current
Customer Service Representative
Schneider
10.2020 - 01.2023
Customer Service Representative
Spectrum
05.2018 - 01.2021
High School Diploma -
East High School