Patience Lightner
Loudoun Kitchen and Bar
Leesburg,VA
7
years of professional experience
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Restaurant Manager
2 Years 7 Months- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on menu offerings and service procedures to enhance team performance.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed training materials for new hires, improving onboarding process consistency.
- Analyzed customer feedback to identify service improvement opportunities and implement changes.
- Led team meetings to communicate goals and foster collaboration among staff members.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Patient Care Coordinator
1 Year- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Assisted patients with insurance verification and benefits explanation for streamlined access to services.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and data integrity.
- Facilitated communication between healthcare providers and patients, addressing inquiries and concerns efficiently.
- Developed patient education materials, improving understanding of treatment plans and procedures.
- Led initiatives to enhance patient satisfaction scores by gathering feedback and addressing service gaps.
- Trained new staff on patient management systems, fostering knowledge retention and operational efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Implemented process improvements that reduced appointment wait times while maintaining service quality.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Service Receptionist
1 Year 8 Months- Greeted customers and assessed service needs to ensure positive experiences.
- Managed appointment scheduling and coordinated service workflow efficiently.
- Assisted with inventory management and maintained organized showroom displays.
- Provided product information and answered inquiries about motorcycle services.
- Collaborated with service team to address customer concerns and resolve issues promptly.
- Implemented improvements to streamline reception processes for enhanced productivity.
- Trained new staff on reception protocols and customer service standards effectively.
- Supported sales team members by providing information about available products and services upon customers'' request.
- Maximized client retention rates by addressing concerns proactively and offering potential solutions when necessary.
- Enhanced workplace organization by maintaining a clean and presentable reception area.
Education
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Passion for customer satisfaction
Staff scheduling
Business operations expertise
Timeline
Restaurant Manager
Loudoun Kitchen and Bar
07.2023 - 02.2026Read More
Patient Care Coordinator
Compass Health Systems, P.A
09.2020 - 09.2021Read More
Service Receptionist
Avalanche Harley Davidson
01.2019 - 09.2020Read More
Northern Virginia Community College
Read More
Herndon High School
High School Diploma
Read More