Patience Lott
Madison,WI
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Panera Bread
Madison, WI
10.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on operational procedures and food safety standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed schedules to align staffing needs with peak business hours for enhanced service delivery.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Team Manager
Panera Bread
Madison, WI
01.2024 - 01.2025
- Supervised daily operations to ensure high-quality customer service and food safety standards.
- Trained and mentored team members on menu knowledge and efficient service techniques.
- Implemented workflow improvements to enhance speed of service during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Led employee relations through effective communication, coaching, training, and development.
Education
High School Diploma -
Vel Phillips Memorial High School
Madison, WISkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Certification
Serv Safe
Timeline
Team Manager
Panera Bread
01.2024 - 01.2025
Team Lead
Panera Bread
10.2021 - Current
High School Diploma -
Vel Phillips Memorial High School