Patience Turnbow
Bessemer,AL
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Area Operations Manager delivering exceptional service and responding to questions and inquiries quickly. Demonstrates a positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation Manager
Amazon
10.2023 - Current
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Oversaw team of 6 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Area Operations Manager
Amazon
08.2021 - 09.2023
- Facilitated communication between management and employees regarding changes in policies or procedures.
- Motivated staff members towards achieving goals set out by upper management.
- Organized team building exercises designed to promote collaboration among colleagues within area operations department.
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Planned and coordinated special projects related to area operations efficiency improvements.
- Implemented innovative strategies designed to increase efficiency while reducing costs.
- Created detailed reports outlining operational metrics such as production output, labor costs.
- Increased productivity by 98% while simultaneously increasing head count by 75%.
Fulfillment Associate
Amazon
01.2021 - 07.2021
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Processed returns following established procedures and guidelines.
- Communicated effectively with other departments regarding order status updates.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Seasonal Pack Singles Associate
Amazon
11.2020 - 01.2021
- Operated equipment such as scanners correctly during checkout process.
- Participated in weekly team meetings to discuss metrics, goals and strategies.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
Server Shift Leader
Applebee's Neighborhood Grill & Bar
09.2015 - 11.2020
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Monitored inventory levels and ordered supplies as needed.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Developed strategies for improving customer service standards within the restaurant.
Internship Trainer
WEUP-FM
08.2019 - 11.2019
- Created materials for intern orientations and onboarding processes.
- Developed assessments to evaluate interns' performance during the program.
- Coordinated events such as networking sessions between current interns and alumni.
- Maintained records related to intern activities, such as attendance logs, evaluations.
- Reported equipment repair and adjustment needs to management.
- Researched best practices while Disk Jockeys were On-Air. Also, worked within Style-Suite to ensure proper communication has been sent out about events WEUP were hosting within the community. Wrote promos and liners within Zipwhip and Hootsuite.
Education
MBA - Operations Management
Strayer University
Washington, DC09.2025
Bachelor of Arts - Communications
Alabama A & M University
Normal, AL04.2021
Skills
- Knowledge of Performance Tracking
- Strategic Planning
- Safety Protocol
- Report Writing Experience
- Compliance Management
- Outstanding Communication Skills
- Performance Improvement
- Data Management
- Operations Oversight
- Teamwork and Collaboration
- Verbal and Written Communication
- Team Leadership
- Management Team Building
Affiliations
- The National Honor Society (NHS) elevates a school's commitment to the values of scholarship, service, leadership, and character. These four pillars have been associated with membership in the organization. Also,
- President of Families at Amazon BHM1
Certification
- CPR/AED/First Aid, Amazon - 2021
Timeline
Transportation Manager
Amazon
10.2023 - Current
Area Operations Manager
Amazon
08.2021 - 09.2023
Fulfillment Associate
Amazon
01.2021 - 07.2021
Seasonal Pack Singles Associate
Amazon
11.2020 - 01.2021
Internship Trainer
WEUP-FM
08.2019 - 11.2019
Server Shift Leader
Applebee's Neighborhood Grill & Bar
09.2015 - 11.2020
MBA - Operations Management
Strayer University
Bachelor of Arts - Communications
Alabama A & M University
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