Patrice Coleman
Oak Park
Summary
Skilled in front desk operations and patient registration, I excel in creating welcoming environments and improving team efficiency, as demonstrated at CSL Plasma. My expertise in EMR/EHR systems and commitment to compassionate service have significantly enhanced patient experiences and operational workflows.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
CSL Plasma
07.2019 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Nursing Aide
Cedarbrook Nursing Home
05.2018 - 04.2019
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
Medical Assistant/Receptionist
Family Medical Center
03.2012 - 02.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Phlebotomy/Patient Care Technician
Everest Institute
Dearborn, MI05.2013
Basic
Ferndale High School
Ferndale MI06.1993
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- EMR / EHR
Certification
• Phlebotomy
• Patient Care Technician
Timeline
Medical Receptionist
CSL Plasma
07.2019 - Current
Nursing Aide
Cedarbrook Nursing Home
05.2018 - 04.2019
Medical Assistant/Receptionist
Family Medical Center
03.2012 - 02.2018
Phlebotomy/Patient Care Technician
Everest Institute
Basic
Ferndale High School
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