Patrice DeSanto

• Provided comprehensive administrative support to Scout Executive/CEO and Executive Board, enabling them to focus on strategic decision-making.
• Financial reporting, payroll reporting, working closely with our senior bookkeeping team, insurance monitoring and state and federal filings, monthly payables ranging from 40k to 100k. Monthly receivables ranging from 30K to 50K.
• Managed scheduling and coordination for meetings, ensuring effective communication among stakeholders, minutes keeping/transcription.
• Streamlined office operations, enhancing efficiency and productivity across departments.
• Offices and facility oversight. Vendor relations.
• Assist office visitors, volunteers and coworkers.
• All HR responsibilities including employee handbook update and distribution, new hire, criminal background check, youth protection training, terminations, and onboarding.
• Programs: Black pug, Freshdesk, Microsoft Office, Outlook, Canva, Blackbaud(CRM), Fiery (Creative print system platform).
• Wood Badge Leadership Training – August to September 2024.

Most Recent

• Keller Williams Real Estate, Doylestown PA – ongoing Remote Transaction coordination and administrative assistance – reference available
• Led cross-functional teams to develop innovative strategies for client engagement and operational efficiency.

Office and Executive Support

• Managed office operations for one management company and three operational companies across the Capital Region, providing comprehensive administrative and executive support.
• Oversaw rent receivables averaging $70K per month across multiple income‑producing properties.
• Maintained storage facility occupancy in the 95th percentile, consistently reducing delinquency rates from a 14% target to 3–5% or lower.
• Directed credit/collections, account tracking, tenant retention, and other cash‑flow‑critical functions.
• Conducted applicant background checks; drafted and renewed leases; managed evictions, auctions, and compliance processes.
• Supervised two direct‑report employees, providing training, oversight, and performance support.

Facilities & Asset Management

• Served as Facilities Manager for five storage locations (830 units), multiple apartment buildings, one commercial property, and active flip‑house operations.
• Oversaw all facility maintenance, ensuring safety compliance, operational efficiency, and timely resolution of issues.
• Developed and implemented preventive maintenance programs to extend asset life, reduce downtime, and improve overall performance.
• Oversaw all state DOT reporting, maintaining 100%. compliance and ensuring accurate, timely submission of all regulatory documentation.

• Business services including office right-sizing, setup, downsize, and workflow conceptualization, Productivity Training
• Sample of Client Services:
• Virtual Administrative Assistant for 2 years, Personal Organizer: 12 years Property Management & Assistant Controller for 4 years, Organizational Services: 13 years, Residential Client Services: 13 years - which included downsizing, home staging, packing, move coordination, and unpacking & organizing.
• (Ended due to relocation)

• Ours was an after-school program throughout Middlesex County, NJ Schools teaching children how to build single-stage rockets, understand aerodynamics, and test their rockets for flight reliability.
• (Ended due to relocation)