Patrice Edwards
Miami,FL
Summary
Dynamic Security Supervisor with a proven track record at Allied Universal Security Services, adept at enhancing safety protocols and training staff in emergency response. Recognized for exceptional problem-solving and communication skills, I effectively coordinated incident responses and improved team performance, ensuring compliance and customer satisfaction in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Miami, FL
11.2022 - 03.2024
- Supervised security personnel to ensure compliance with protocols and procedures.
- Conducted regular safety inspections, identifying and addressing potential hazards.
- Developed training programs for new staff on emergency response and customer service standards.
- Coordinated incident response efforts, collaborating with law enforcement as needed.
Work From Home Agent
Alorica
Miami, FL
06.2018 - 10.2020
- Provided exceptional customer support through various communication channels, ensuring client satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Adapted quickly to new software systems, improving response times and overall productivity.
- Assisted in training new team members on operational procedures and best practices.
- Maintained up-to-date knowledge of company products, allowing for informed customer assistance.
Customer Service Representative
Lineage Logistics LLC
Miami, FL
05.2011 - 10.2017
- Order Processing: Experienced in handling both in-person and online customer orders with accuracy and efficiency
- Inventory Management: Skilled in tracking, organizing, and maintaining stock levels
- Logistics Support: Coordinated inbound and outbound orders to ensure timely deliveries
- Communication: Answered and managed phone calls with professionalism and strong customer service focus
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Associate Degree In Hospitality Management - Hospitality Management
North Miami Senior High School
North Miami, FL12.2020
Skills
- Customer Service & Sales: Retail sales, cashiering, guest services, hospitality, conflict resolution
- Food Service & Culinary: Food preparation, cooking, catering, banquet service, meat cutting, food safety, kitchen management, restaurant operations
- Cleaning & Caregiving: Commercial cleaning, laundry, home care assistance, caregiving, sanitation
- Technical & Communication: Microsoft Word, basic math, strong communication skil
Certification
Certifications & Licenses
• ADULT FIRST AID / CPR AED 06/2025 - 06/2027
• GUARD CARD - 03/13/2026
• TWIC - 08/14/2030
• OSHA - DATE ISSUED: 12/04/2023
• FOOD HANDLER CERTIFICATE - 10/2025
• DRIVERS LICENSE - 10/2029
Timeline
Security Supervisor
Allied Universal Security Services
11.2022 - 03.2024
Work From Home Agent
Alorica
06.2018 - 10.2020
Customer Service Representative
Lineage Logistics LLC
05.2011 - 10.2017
Associate Degree In Hospitality Management - Hospitality Management
North Miami Senior High School