Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patrice Felton

West Mifflin,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

37
37
years of professional experience

Work History

Senior District Manager

New Avon LLC
05.2008 - 07.2017


  • Monitored industry trends closely to inform proactive adjustments to district strategy as needed for sustained success.
  • Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training and support for employees.
  • Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility.
  • Achieved sales targets consistently through effective market analysis and tailored sales strategies.
  • Exceeded revenue goals consistently using data-driven decision-making processes to identify growth opportunities within the district.
  • Developed high-performing teams by providing consistent feedback, support, and training opportunities.

CEO, Entrepreneur, Franchise Owner

WNS, INC
05.1993 - 03.2008
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Drove profitability with thorough financial analysis and strategic decision making.

Retail Store Manager

Wicks'N'Sticks
05.1980 - 01.1993
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.

Education

High School Diploma -

Baldwin Senior High School
Pittsburgh, PA

Bachelor of Arts - Art, Communication, Journalism

Seton Hill University
Greensburg, PA

Certification- Presently Studying To Sit For Exam - Physician Based Medical Coding /Completed 3/31/24

AAPC, American Academy of Professional Coders
Salt Lake City, UT
2024

Skills

  • Staff Training and Development
  • Employee Motivation
  • Operations Management
  • Strategic Planning
  • Goal Setting and Performance Metrics
  • Decision-Making

Accomplishments

ACHIEVED HIGHEST VOLUME FRANCHISE SALES, Wicks'N'Sticks, Century lll Mall, 1983 and Maintained Top 10 Sales Volume for many years beyond.

CIRCLE OF EXCELLENCE, New Avon LLC-ACHIEVED $175,000 SALES INCREASE in one of my districts to obtain a trip to Istanbul

PRESENTLY PREPARING TO SIT FOR MEDICAL CODING CERTIFICATIONMay 2024

Timeline

Senior District Manager

New Avon LLC
05.2008 - 07.2017

CEO, Entrepreneur, Franchise Owner

WNS, INC
05.1993 - 03.2008

Retail Store Manager

Wicks'N'Sticks
05.1980 - 01.1993

High School Diploma -

Baldwin Senior High School

Bachelor of Arts - Art, Communication, Journalism

Seton Hill University

Certification- Presently Studying To Sit For Exam - Physician Based Medical Coding /Completed 3/31/24

AAPC, American Academy of Professional Coders

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Patrice Felton