Patrice Ingram
Superior Twp.
Summary
Results-driven E-Commerce Supervisor with expertise in order fulfillment, team training, and operational optimization. Passionate about enhancing customer satisfaction and streamlining processes to drive business success.
Overview
38
38
years of professional experience
Work History
E-Commerce Supervisor
The Kroger Co.
Ypsilanti, MI
10.2017 - Current
- Supervised daily e-commerce operations, ensuring efficient order fulfillment and customer satisfaction.
- Developed and implemented training programs for new team members, enhancing operational knowledge.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Established best practices for customer service interactions, increasing positive feedback rates from shoppers.
Customer Service Manager
The Kroger Co.
Canton, MI
10.2002 - 10.2017
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques such as ring tender, quevision, and shrink.
- Maintained detailed records of checks and balances, allowing for easy retrieval when needed during follow-up communications or escalations.
- Following proper protocol when securing confidential and sensitive files of both employee and customers.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Assistant Customer Service Manager
The Kroger Co.
West Bloomfield, MI
10.1998 - 10.2002
- Assisted in developing customer service strategies to enhance satisfaction and loyalty.
- Trained and mentored staff on best practices for resolving customer inquiries efficiently.
- Implemented new software tools to streamline communication between departments.
Cake Decorator
The Kroger Co.
Farmington Hills, MI
10.1990 - 10.1998
- Designed intricate cake decorations using buttercream and edible elements.
- Collaborated with team members to fulfill custom cake orders and manage inventory.
- Ensured compliance with food safety standards and maintained cleanliness in decorating area.
Courtesy Clerk
The Kroger Co.
Bloomfield Hills, MI
06.1988 - 10.1990
- Assisted customers with bagging groceries and product location to enhance shopping experience.
Education
Associate of Applied Science - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Benedictine High School
Detroit, MISkills
- Order fulfillment
- Attention to detail
- Problem-solving abilities
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
Timeline
E-Commerce Supervisor
The Kroger Co.
10.2017 - Current
Customer Service Manager
The Kroger Co.
10.2002 - 10.2017
Assistant Customer Service Manager
The Kroger Co.
10.1998 - 10.2002
Cake Decorator
The Kroger Co.
10.1990 - 10.1998
Courtesy Clerk
The Kroger Co.
06.1988 - 10.1990
Associate of Applied Science - Liberal Arts And Sciences
Washtenaw Community College
High School Diploma -
Benedictine High School