Patrice Hood
Snellville,GA
Summary
- Scheduled 100+ patients daily while maintaining accuracy and minimizing provider downtime
- Handled high call volumes (100+ calls per day) while maintaining a friendly, professional tone
- Resolved patient scheduling conflicts and concerns, improving overall patient satisfaction
- Received positive feedback from patients for being helpful, patient, and efficient
Overview
10
10
years of professional experience
Work History
Scheduling Specialist
Georgia Nephrology
09.2022 - Current
- Schedule, reschedule, and cancel patient appointments by phone and in person
- Remind patients of upcoming appointments and provide instructions
- Answer incoming calls and direct them to the appropriate department
- Communicate scheduling changes, delays or cancellations to patients
Administrative Specialist
Advanced Urology
09.2015 - 09.2022
- Greeted patients and visitors in a professional and friendly manner
- Scheduled, rescheduled, and confirmed patient appointments using electronic scheduling
- Checked patients in and out, ensuring all required documentation were completed.
- Collect and document copays and insurance
Education
High School Diploma - undefined
Redan High School
Stone Mountain, GASkills
Strong customer service and phone communication skills
Ability to multitask in a fast-paced medical office
Knowledge of medical terminology (preferred)
Experience with EMR/EHR systems (such as Epic, Cerner, Athena, etc)
Attention to detail and strong organizational skills
Basic computer skills (email, scheduling software, data entry)
Ability to handle sensitive situations with empathy and professionalism
Timeline
Scheduling Specialist
Georgia Nephrology
09.2022 - Current
Administrative Specialist
Advanced Urology
09.2015 - 09.2022
High School Diploma - undefined
Redan High School