Patrice Kendall
Beaufort,USA
Summary
Recently certified Medical Administrative Assistant with a strong background in healthcare compliance, patient advocacy, and office coordination. Proven leadership as a Compliance Director, with expertise in HIPAA, policy development, and team collaboration. Detail-oriented, compassionate, and organized—committed to supporting a positive and efficient patient experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Family Member / Private Duty
Beaufort, USA
02.2024 - Current
- Provided comprehensive care for a seriously ill family member, managing medications and coordinating therapies.
- Executed daily caregiving tasks, including meal preparation and support for activities of daily living.
- Accompanied family member to medical appointments and facilitated grocery shopping as needed.
- Contributed to patient's treatment and recovery while enhancing time management and organizational skills.
Compliance Director
Programs for Exceptional People
Bluffton, USA
04.2015 - 02.2024
- Ensured full organizational compliance with Alliant Licensing and Quality Assurance, AUD audits, DOL regulations, and observation protocols. Demonstrated a strong understanding of HIPAA, Medicaid standards, Home and Community-Based Services, and the ID/RD-CS Waiver.
- Developed and implemented policies and procedures, and coordinated training for a staff of 15+.
- Provided leadership and guidance to direct care staff to ensure accurate documentation, timely completion of reports, attendance tracking, and incident reporting.
- Applied a strengths-based, solutions-focused approach to collaborate effectively with a diverse team, including clients, families, case managers, and DDSN Directors.
- Managed a caseload of 60+ clients using person-centered planning to create Individualized Support Plans, set goals, conduct assessments, and complete annual reviews.
- Completed monthly billing to Medicaid for services provided.
Child Service Professional
Jamison Consultants
Bluffton, USA
11.2014 - 04.2015
- Implemented therapeutic interventions for children with behavioral health challenges, supporting success in home, school, and community environments.
- Built strong relationships with child-family treatment teams, and submitted accurate documentation for Medicaid compliance.
Special Education Assistant
Broad River Elementary, BCSD
Beaufort, USA
09.2013 - 11.2014
- Delivered instructional support to students with disabilities, ensuring access to general education curriculum through tailored accommodations and individualized strategies.
Education
Certificate in Medical Administrative Assisting (MAA) - Medical Office Administration
ProTrain College
Accredited Online Career Training Program 08.2025
Bachelor of Science - Human Services
University of South Carolina
Beaufort, SC12.2009
Skills
Administrative and Technical Skills
- EHR/EMR management
- Insurance verification and claims processing
- Appointment scheduling
- HIPAA and OSHA compliance
- Microsoft Office and Therap software proficiency
- SimChart for Medical Office (virtual experience)
- Office administration
- Documentation and records maintenance
- Multitasking and organization
- Patient intake and communication
- Patient advocacy and companionship
- Dementia and autism support
- ADL and personal hygiene assistance
- Care plan and behavioral management
- Emotional support
- First aid and safety awareness
- Written and verbal communication
- Time management and team collaboration
- Compassion, empathy, and strong work ethic
- Dependable and responsible
Certification
- CPR/First Aid Certified
- OSHA Certified
- Abuse & Neglect Prevention
- Defensive Driving
Volunteer Experience
Volunteer – Brick Baptist Church Food Bank, Saint Helena Island, SC, Assist with weekly food distribution and client support for community outreach
References
References available upon request.
Timeline
Caregiver
Family Member / Private Duty
02.2024 - Current
Compliance Director
Programs for Exceptional People
04.2015 - 02.2024
Child Service Professional
Jamison Consultants
11.2014 - 04.2015
Special Education Assistant
Broad River Elementary, BCSD
09.2013 - 11.2014
Certificate in Medical Administrative Assisting (MAA) - Medical Office Administration
ProTrain College
Bachelor of Science - Human Services
University of South Carolina
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